Internet FAQs
Getting started
- Set up your modem for nbn
- Verify your email
- About maximum attainable speeds
- Get started with your Belong internet
- How long it takes to get connected to your Belong internet
- nbn installation appointments explained
- nbn technology types explained
- Providing proof of occupancy
- Reschedule your nbn appointment
- School Student Broadband Initiative
- Set up a Belong 4353 modem (FTTN/B)
- Set up a Belong modem (FTTC)
- Set up a Belong modem (FTTN/B)
- Set up a Belong modem (FTTP)
- Set up a Belong modem (HFC)
- Set up nbn if you’re renting
- Set up your own BYO modem with Belong
- Two‑step verification
- What’s included with your Belong modem
- Why your tech appointment was rescheduled
- Your IP address with Belong
Manage account
- How do I make changes in my Belong account?
- Make a manual payment for your internet service
- Reset your account password
- Understanding your internet invoice
- Add an authorised person to your internet account
- Rejoin Belong for internet
- Trouble logging in to your internet account
- Update your payment details
- What is an AVC ID and where to find it
- What to do if you can't pay your internet bill
- What you can do in My Account
Manage service
- Move home with Belong internet
- What nbn co’s high-speed upgrades mean for you
- Cancel your internet service
- Change your internet plan
- Changes to Belong internet plan pricing
- How to use your Belong service on a Telstra modem
- Our new Fast and Ultrafast internet plans
- Transfer your internet service to another Belong account
Technical & troubleshooting
- Improve your wi-fi performance
- Reconnect your internet after an outage
- Belong modem warranties
- Change your wi-fi name and password
- Common nbn modem and wi-fi settings
- Download things to use offline
- Find your wi-fi password
- How to replace the batteries in your nbn FTTP connection box
- Perform an isolation test
- Recycle your old tech
- Setting up parental controls on a DWA0122 modem
- Setting up parental controls on a DWA4135 modem
- Troubleshoot an FTTC nbn connection
- Troubleshoot an FTTN/FTTB nbn connection
- Troubleshoot an FTTP nbn connection
- Troubleshoot an HFC nbn connection
- Troubleshoot your internet service
- What is Carrier-grade NAT (CGNAT)?