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What's causing my wi-fi connection issues?

There are a range of factors around the home that can influence your wi-fi speed.

Common causes of slower speeds:

  • Dense objects: If a dense object is located between the modem and your device(s), this will interfere with (or severely weaken) your wi-fi signal. Examples of dense objects include refrigerators, filing cabinets, televisions, brick / marble walls, copper plumbing and mirrors.

  • Bodies of water: Radio signals from wireless or cordless devices cannot properly penetrate through bodies of water. They can be distorted by the presence of common household items such as a fish tank or hot water system.

  • Wireless interference: Interference can be caused by any electrical device but most commonly microwaves, base stations of cordless telephones, baby monitors, Bluetooth devices and car door remotes.

  • Multiple users: The more devices and users connected to your wi-fi, the more likely your connection speed will slow down. You can see who’s connected to your wi-fi by following these steps

You can find out if there are issues impacting your wi-fi by connecting a device, like a laptop, directly to your modem via an Ethernet cable. Check whether the device is getting a strong connection speed by performing a .

If you don’t experience the same issues when connected to Ethernet, you may need to change some settings in your modem. Check out Common nbn modem and wi-fi settings

If your internet is still is running slow or dropping out while you’re using the Ethernet cable, then it’s unlikely to be a wi-fi issue. If this is the case, you can also try Troubleshoot ADSL connection issues or .

How wi-fi works

How wi-fi works

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