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Improving your wi-fi performance

Is your wi-fi leaving a little something to be desired? There can be plenty of reasons for spotty wi-fi performance – here’s a few tricks you can try to get your wi-fi humming along.

Visual learner?

Here’s a quick summary on how to improve your wi-fi performance, all wrapped up in a handy video. (If you’re more of a reader, we’ve also listed out the info below.)

How wi-fi works

How to improve your wi-fi

Check whether your wi-fi’s the problem

You can check whether you’re actually experiencing a wi-fi issue by connecting a computer to your modem using an ethernet cable.

If your connection improves then something’s definitely up with your wi-fi connection, and you should try some of the tips on this page. If it’s still slow, something else is causing the problem – time to do some troubleshooting.

Reposition your modem

Make sure your modem is somewhere central in your home, and placed somewhere up high, like on a desk or shelf. That’ll help maximise your modems reach, and hopefully put it within range of all your devices.

Minimise signal interference

Things in your household can interfere with your wi-fi signal. Make sure your modem is placed so the signal doesn’t have to pass through things like microwaves, TVs, fridges and concrete walls, or anything with a large volume of water in it, like a hot water system or fish tank.

Reduce the number of connected devices

Having lots of devices connected to your modem can really slow down your wi-fi speed. Try disconnecting any devices that aren’t used very often, including bluetooth devices. Here’s how to see what devices are connected to your wi-fi.

Choose the right frequency

Belong’s current modems offer two wi-fi frequencies – 2.4 GHz and 5 GHz – each of which are suited to different uses. The 2.4 GHz frequency is better at penetrating walls and reaching further distances, while the 5 GHz frequency provides faster internet but doesn’t travel as far.

It’s worth experimenting to find the wi-fi frequency that suits your position in the home and the activity you’re engaged in.

Switch your modem’s channel

If you’re in an area with a lot of different wi-fi signals close by, like an apartment complex, it can affect the effectiveness of your wi-fi signal – since it will be jumping between channels trying to find a clear channel to transmit on.

You can manually set your modem channel to capitalise on channels that are less used in your area. Here’s how to set your channel on a Belong modem.

If you’re using a 2.4 GHz wi-fi frequency (or using an older modem with only one frequency available), you’ll probably get best results on channels 1, 6 and 11. On a 5 GHz wi-fi frequency try channels 36, 52, 100, 132 and 149.


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