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Support & Contact

We’re glued to our screens too. Support is now online

To keep offering you great plans at affordable prices, we’ve done away with regular call centres, which also means we can now offer expert advice from a dedicated, online support specialist. Here's how it works:


Find answers in support articles

Skip the queue and check out our range of support information and troubleshooting guides.


Manage your account

Solve it yourself with our tools to help manage your services and activations.

Log in to My Account


Still stuck? Send us a message

Tell us what's happening or ask a question and we'll help resolve it over email.

Send us a message

Manage my account

Log in to use the self help tools that let you manage your account, switch plans or cancel your service.

Still need help? No worries leave it with us.

Send us a message and we'll assign it to a support specialist. They'll look into your query and get back to you within 24 hours. For urgent issues, like lost connectivity, we will try and get back to you as soon as possible. For some issues, we'll give you a call to resolve over the phone.

Raising a complaint