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Support & contact

Quick answers for common problems

Common internet FAQs

Common mobile & data plan FAQs

Manage my account

Log in to use the self help tools that let you manage your account, switch plans or cancel your service.

Free pay phones and Wi-Fi

Keeping in touch is important. Just a reminder you can use any Telstra pay phone to make free local and national calls to standard fixed line numbers and standard Australian mobile numbers.

You can also get free Wi-Fi at pay phones equipped with free Telstra Wi-Fi.

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Still need help? Get in touch

Call us on or go to the “Let’s chat” button at the bottom of your screen between 8am and 8pm (AEST), 7 days a week.

Making a complaint

If you’ve already been in touch, and you’re not happy with how we resolved something, let us know – we want to hear about it.

Click the button below to get the process started. We’ll come back to you within two business days to try to get things sorted.