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Support & contact

Quick answers for common problems

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Get answers to your mobile and data related questions.

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Everything you need to know about Belong internet.

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Need help with your refurbished phone? Start here.

Common internet FAQs

Manage service

Moving home with Belong internet

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Getting started

How do I set up my modem for the nbn?

Internet service

Technical & troubleshooting

How do I check if there's an internet outage?

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Technical & troubleshooting

Troubleshooting an FTTP nbn internet connection

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Common mobile & data plan FAQs

Getting started

How do I set up and activate my mobile service?

Activate your SIM

Getting started

How do I transfer my number to Belong?

SIM card

Getting started

How do I set up a Belong data plan account?

Create account

Getting started

What devices are compatible with the Belong data plan service?

Data plans
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Manage my account

Log in to use the self help tools that let you manage your account, switch plans or cancel your service.

Still need help? Get in touch

Call us for help between 8am and 8pm 7 days a week.

Mobile, Data plan or Second Life Phone customers can also . We'll usually get back to you within 2 hours (Monday to Sunday, 8am to 8pm).

Making a complaint

If you’ve already been in touch, and you’re not happy with how we resolved something, let us know – we want to hear about it.

Click the button below to get the process started. We’ll come back to you within two business days to try to get things sorted.