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Need help with your Belong service?
Find answers to questions and troubleshoot issues across our broadband and mobile services.
How to with Belong (videos)
Managing your account
Viewing your Belong communication history
Adding an authorised person
Moving your service
Changing payment method
How long will it take for my Belong internet to be connected?
What technology type do I have?
What can I expect during my appointment?
What if I can’t make the current appointment or need it earlier?
How do I set up my Belong modem for services on the nbn?
Move with Belong
Manage your account and service
How do I reset my password?
How do I change my email address?
Trouble signing into your account?
Billing and Payment
How do I update my payment details?
What are my options if I can't pay?
What's your Financial Hardship policy?
Mobile help and advice
Gift your data
Get a replacement SIM
Add-on unlimited international calls & texts
Track your data usage
Get more data
Reactivate a restricted or suspended service
Change or upgrade your mobile service
Mobile Technical Help
Internet help and advice
How do I change my internet plan?
How do I find out if there's an outage in my area?
ADSL Technical Help
NBN Technical Help
Wi-fi connection issues