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Support & Contact

Need support? We got you

From help pages to personalised support, we’ve got you covered.

Mobile
Mobile help

Got mobile-related questions? We’ve got mobile-related answers.
View mobile FAQ

Internet help

Everything you need to know about Belong internet, in one place.
View internet FAQ

Email
Get in touch

Still struggling? Drop us a line – we’ll be in touch within a day to help.
Send us a message

Manage my account

Log in to use the self help tools that let you manage your account, switch plans or cancel your service.

Still need help? No worries leave it with us.

Send us a message and we'll assign it to a support specialist. They'll look into your query and get back to you within 24 hours. For urgent issues, like lost connectivity, we will try and get back to you as soon as possible. For some issues, we'll give you a call to resolve over the phone.

making a complaint

If you’ve already been in touch, and you’re not happy with how we resolved something, let us know – we want to hear about it.

Click the button below to get the process started. We’ll come back to you within two business days to try to get things sorted.