I'm having trouble logging in to my account

Tips for getting back into your account

If you can’t log into your account, try the tips below to get it sorted.

Reset your password

If you’re getting stuck at the login page, try resetting your password to get access back. You’ll need the email address and the date of birth you signed up with.

Check your email address

You’ll need to log in using the same email address you signed up with. If you’re not sure what it is, get in touch with us using the chat box in the bottom right corner, or number at the bottom of the page. We’re here 8am-8pm AEST, 7 days.

Before we provide your login email, we’ll ask for a few account details to confirm your identity.

Update your app or browser

Sometimes, older versions of browsers and apps can cause login problems. If you use a web browser for My Account, make sure you’ve got the latest version. And if you use the app, see if there’s an update available.

Log in another way

If you can’t log in on your computer, try logging in on the Belong app instead, or vice versa.

Get in touch with us

If you’ve tried the tips on this page and you’re still having trouble logging in, you might need to speak to someone in our team instead. Use the ‘Let’s chat’ box in the bottom right corner, or give us a call on the number at the bottom of the page. We’re here 8am-8pm AEST, 7 days.

And while it doesn’t happen often, system gremlins at our end can affect My Account too. If that’s the case, we’ll flag it in a banner at the top of the page while we work on a fix.