Enhanced support
If your circumstances mean you need extra support, there are ways we can help.
Contacting us
Our team are trained to offer support to suit you – just let us know what you need from us and we’ll help you as best we can. Call us on 1300 235 664 (8am-8pm AEST, 7 days) or use live chat on our support page.
More support information
Domestic and family violence
Our domestic and family violence support page has information on support that’s available
Accessibility options
If you need to contact us in a specific way, our accessibility support options page has information on how to reach out
Payment assistance
Head to our payment assistance page to see how we can help if you’re having trouble keeping up with payments
First Nations support
Get in touch with our specialist team on 1800 979 544 (Mon-Fri, 9am-5pm AEST)
Natural disaster relief
Our disaster relief page has information on how we can help if you’ve been affected
Change to home life
Get extra support following a change to your living situation
Living in a remote location
If you’re in a remote location, be sure to check our coverage map before signing up to make sure we cover your area.
If your device supports wi-fi calls and SMS, you can also call and text over a wi-fi network (instead of the mobile network), using your Belong service.
If you need connectivity in more places, you might need a satellite plan. Head to the Telstra Mobile Satellite page for more info.
Diverse backgrounds
If you need specific support for cultural reasons, please let us know so we can tailor our support to you. You can also call us via an interpreter at Hello Co on 1300 384 663 (Monday to Sunday, 8am-8pm AEST).
يرجى الإتصال بخدمة الترجمة المجانية لدينا على الرقم 1300 384 663(من الإثنين إلى الأحد، من الساعة ٨ صباحاً إلى الساعة ٨ مساءً بتوقيت أستراليا الشرقي القياسي)
ਕਿਰਪਾ ਸਾਡੀ ਮੁਫ਼ਤ ਦੁਭਾਸ਼ੀਏ ਸੇਵਾ ਨੂੰ 1300 384 663 (ਸੋਮਵਾਰ - ਐਤਵਾਰ, ਸਵੇਰੇ 8 ਵਜੇ ਤੋਂ ਸ਼ਾਮ 8 ਵਜੇ AEST) 'ਤੇ ਕਾਲ ਕਰੋ।
请致电我们的免费口译服务：1300 384 663（澳大利亚东部标准时间，周一至周日，上午8点至晚上8点）。
請致電我們的免費口譯服務：1300 384 663（澳大利亞東部標準時間，週一至周日，上午8點至晚上8點）。
Por favor, llame a nuestro servicio gratuito de intérpretes al 1300 384 663 (de lunes a domingo, de 8 a. m. a 8 p. m. AEST).
Vui lòng gọi đến dịch vụ phiên dịch miễn phí của chúng tôi theo số 1300 384 663 (Thứ Hai – Chủ Nhật, 8 giờ sáng – 8 giờ tối theo giờ AEST).