Domestic and family violence assistance
If you’re in a situation that’s controlling, coercive or violent, there are ways we can help.
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We're here to help
Domestic and family violence can happen to anyone – and it can happen in ways that aren’t easily visible to the people around us.
It can encompass physical or emotional abuse, but it can also take other, less-obvious forms. Technology-assisted abuse can involve controlling, tracking or intimidating someone using phones or computers, while economic abuse might involve closely tracking spending, restricting access to money or accumulating debt.
If you’re in a situation that’s controlling, coercive or violent, there are ways we can help.
Help keeping your service active
Our dedicated support team is specially trained to help you stay safely connected. Here are some ways they can help, depending on your circumstances:
Reviewing and updating contact information and who has access to your account.
Transferring or taking ownership of your service.
Removing services you no longer need.
Moving services to a new location.
Helping you set up a new account for a fresh start.
You can reach us by calling 1800 950 885 between 9am and 5pm, Monday to Friday (AEST).
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Help if you’re in financial difficulty
If your situation has put you in financial difficulty, or you’ve been left without access to your funds, there are ways we can help.
Help stopping unwanted calls
If you’re getting harassing or threatening calls or messages, check out our guide to stopping unwanted calls.
Do you offer translation or interpretation services?
Call us via The Hello Co. on 1300 384 663 (8am-8pm, Mon-Sun). You can also use Google Translate to translate parts of our website into your language.
يرجى الإتصال بخدمة الترجمة المجانية لدينا على الرقم 1300 384 663(من الإثنين إلى الأحد، من الساعة ٨ صباحاً إلى الساعة ٨ مساءً بتوقيت أستراليا الشرقي القياسي)
ਕਿਰਪਾ ਸਾਡੀ ਮੁਫ਼ਤ ਦੁਭਾਸ਼ੀਏ ਸੇਵਾ ਨੂੰ 1300 384 663 (ਸੋਮਵਾਰ - ਐਤਵਾਰ, ਸਵੇਰੇ 8 ਵਜੇ ਤੋਂ ਸ਼ਾਮ 8 ਵਜੇ AEST) 'ਤੇ ਕਾਲ ਕਰੋ।
请致电我们的免费口译服务：1300 384 663（澳大利亚东部标准时间，周一至周日，上午8点至晚上8点）。
請致電我們的免費口譯服務：1300 384 663（澳大利亞東部標準時間，週一至周日，上午8點至晚上8點）。
Por favor, llame a nuestro servicio gratuito de intérpretes al 1300 384 663 (de lunes a domingo, de 8 a. m. a 8 p. m. AEST).
Vui lòng gọi đến dịch vụ phiên dịch miễn phí của chúng tôi theo số 1300 384 663 (Thứ Hai – Chủ Nhật, 8 giờ sáng – 8 giờ tối theo giờ AEST).
If you’re deaf, hearing or speech impaired, you can contact us via the National Relay Service (NRS) on 1300 555 727.
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Help from other organisations
Here are some of the Australia-wide services set up to help people who need support. There are plenty more services available out there, but these are a good starting point.
1800RESPECT
1800RESPECT is Australia’s national domestic, family and sexual violence support service. They offer confidential online and telephone counselling, information and referral services.
Call or go to 1800respect.org.au for text, online chat or video call options.
Ask Izzy
The askizzy.org.au website connects people who are in need to services offering housing, meals, financial help, family violence support, counselling and much more.
It’s free and anonymous, and any mobile phone with a Belong SIM can be used to access the Ask Izzy website, even without credit or access to wi-fi.
13YARN (13 92 76)
A First Nations crisis support line available 24/7. Free and confidential service available in all states in Australia and the Torres Strait Islands.