When it’s time to move, it feels good knowing you have the info you need to get your internet up and running smoothly. Here are main things to keep in mind.
1. Give us a heads up
You can move your internet connection to a new address on the day you move or schedule it for up to 30 days in advance. But the more notice you give us, the better.
Your new address might need work done to connect to the nbn®. The sooner you let us know where you’re moving, the sooner we can work with nbn co to get it sorted for you (about two weeks should do it).
To get started, head to our moving page.
You can have an active connection at both your old and new address at the same time, if you like. No need to disconnect one place first if you have a lengthy move-in period. Just keep in mind that you’ll be charged for both active internet connections. You’ll also need a modem at each property for each connection.
2. Pack your modem, leave the nbn box
Different addresses have different nbn connection types, which means any nbn equipment needs to stay where it is.
When you move, just take your modem and any cables that go with it.
3. Set up the modem at your new place
When your service is active, we’ll send an SMS to let you know. It’ll also include a link to the right Belong modem set-up guide. Follow the instructions to get your internet up and running.
If you don’t have a Belong modem, you’ll need to get the set-up guide from the manufacturer of your device. The exact guide will depend on your nbn connection type, which you can find in your confirmation email from us.
How to figure out your nbn connection type
Ready to move?
Let's get the packing tape rolling - head to our moving page.