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Customer information

Scam calls and emails

We're a part of Telstra, so if you've received a suspicious phone call or email and would like more information, check out Telstra's Scam calls and emails page.

Where can I get more help?

You might wish to consider obtaining advice from:


We’re always working to make as accessible as possible.

For more information on accessibility and the telecoms industry see Accessible Telecoms.

Deleting your account information

If you'd like to delete your Belong account, along with any personal information Belong has about you, let us know by completing this online form and choosing the 'Deletion or correction of personal information' option.


If you want to make a complaint, or would like to check the progress of a complaint, please contact us by email at

To understand what happens when you raise a complaint, read our Complaint Handling Process.