Customer information
First Nations support
Belong’s First Nations customers have access to the Telstra First Nations Connect Hotline. The hotline is a service provided for Aboriginal and Torres Strait Islander people, particularly those living in remote areas across Australia. For more information see Telstra First Nations Connect.
Scam calls and emails
We're a part of Telstra, so if you've received a suspicious phone call or email and would like more information, check out Telstra's Scam calls and emails page.
Where can I get more help?
You might wish to consider obtaining advice from:
Contact the National Debt Helpline and they’ll be able to put you in touch with a financial counsellor in your area.
A community welfare organisation such as the Salvation Army, St Vincent de Paul Society, and Anglicare.
Accessibility
We’re always working to make Belong.com.au as accessible as possible.
For more information on accessibility and the telecoms industry see Accessible Telecoms.
Deleting your account information
If you'd like to delete your Belong account, along with any personal information Belong has about you, let us know by completing this online form and choosing the 'Deletion or correction of personal information' option.
Complaints
If you want to make a complaint, or would like to check the progress of a complaint, please contact us by email at complaints@belong.com.au.
To understand what happens when you raise a complaint, read our Complaint Handling Process.