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Cancelling your internet service

Thinking of parting ways with your Belong internet? We’d be sorry to see you go. 

If there’s anything we can do to help you get more from our internet service – from finding a plan that suits you better, to tackling issues you might be having with your service, or if you still want to cancel – just get in touch by . (You’ll be asked to log in to your account, if you aren’t already logged in.)

Cancelling your service

You can cancel your Belong internet service by . (You’ll be asked to log in to your account, if you aren’t already logged in.)

It’s important to note that we currently process invoice charges on the 1st of each month, and you should allow 3 business days for a cancellation to be completed.

It’s best to provide at least 3 business days notice to request a disconnection prior to the 1st of the next month to avoid the next months’ payment from being processed.

Started transferring to another provider?

Before you transfer your service to another provider, it’s a good idea to check with us to make sure you’re aware of any Early Termination Charges as the result of any outstanding contract or instalment plan terms, if applicable. We can check this for you by .

If you have requested to transfer your service from Belong to another provider, we will receive a request to cancel your belong service, including the invoice & charging.

Even if a new provider is handling your internet transfer, it’s well worth getting in touch to confirm your Belong account has been properly closed off.

Moving home

If you’re moving home, it’s free to move your Belong internet service to a new address. (Although there may be a connection charge if you need to hook up the nbn at a newly built property.)

Want to know more? Check out Moving home.

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