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Cancelling your internet service

Thinking of parting ways with your Belong internet? We’d be sorry to see you go. 

If there’s anything we can do to help you get more from our internet service – from finding a plan that suits you better, to tackling issues you might be having with your service – just get in touch by calling us on .

Cancelling your service

  1. Log in to your Belong account using your email address and password

  2. Select Manage internet

  3. Scroll down to Manage your service

  4. Select Cancel service and follow the prompts.

Once your service has been cancelled, you'll receive an email confirming this. Please allow up to 24 hours to receive your confirmation.

Things you should know:

  • We’ll process your disconnection request after 2pm on your requested disconnect date

  • Contact us if you submit a disconnection request on the last day of the month. We prepare invoices on the 1st of each month so, if you’re cancelling your service, we’ll need to make sure you aren’t charged for the upcoming month.

  • You’ll lose any remaining days of your plan from your disconnection date

  • You won't get any refunds on payments already made

  • Billing will cease on the requested disconnect date, however, the service may continue to work for up to 48 hours afterwards

Started transferring to another provider?

Before you transfer your service to another provider, it's a good idea to check with us to make sure you're aware of any Early Termination Charges as a result of any outstanding contract or instalment plan terms, which may be applicable.

If you have requested to transfer your service from Belong to another provider, we will receive a request to cancel your Belong service, including the invoice and charging.

Even if a new provider is handling your internet transfer, it’s well worth getting in touch to confirm your Belong account has been properly closed off.

Moving home

If you’re moving home, it’s free to move your Belong internet service to a new address. (Although there may be a connection charge if you need to hook up the nbn at a newly built property.)

Want to know more? Check out Moving home.

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