Skip to content

Privacy & terms

Welcome to Belong. However enthusiastic you are about fine print, these terms are here to help you understand your rights and obligations as a Belong customer. 

You should read them alongside your Critical information summary.

Customer terms

Check out our customer terms for the terms and conditions of the services we offer.


Read our general customer terms


Read our nbn product terms


Read our mobile product terms

Read our international roaming terms


Read our data product terms

Important concepts & terms and referral incentives

Check out the important concepts and terms and referral incentives which we think you should be aware of when we provide products and services.

Read our important concepts and terms & referral arrangements

Recurring payment terms

Check out our recurring payment terms for important information about paying for your Belong service using recurring payments

Read our recurring payment terms

Website terms

Check out our website terms of use for information on what you should and shouldn’t do on our website.

Read our website terms of use

Porting terms

Check out our porting terms for important information about bringing your mobile number to Belong.

Read our porting terms


We take the privacy and security of your personal information very seriously.

Read our privacy statement

Online safety

We are dedicated to protecting yourself and your loved ones while online. For detailed advice please refer to Telstra’s information on cyber security and safety.

Learn how to stay safe from harmful or inappropriate online content, cyber bullying and other cyber abuse by visiting Telstra’s resources for online safety.

To set up appropriate content filters for your family, see Comms Alliance’s info on family friendly content filters.