Check for an outage in your area
Check your cables
Locate your indoor nbn™ Network Connection Box and modem and ensure that they’re connected properly. Make sure all the cables are in good condition and plugged in properly, without any kinks or any damage. Check all cables between your nbn connection box and your modem/router are plugged in correctly – check out
Reset your nbn™ Connection Box and modem
To reset your nbn™ connection Box:
First, turn off the power to your connection box by unplugging it from the wall power outlet
Next, remove the power cable from your connection box and wait 2 minutes.
Reconnect the cable and turn the power back on.
After about 1-2 minutes, you should see some lights:
Power - Solid green
Optical - Solid or flashing green
Alarm - Solid green
Uni-D - Off, amber, or green
A wi-fi issue
Try another browser
Close your internet browser entirely and open a new one as sometimes the program you are using to access the internet has encountered an error.
If you’re using wi-fi, try disconnecting from the network and then reconnecting. This should re-establish your connection to the modem.