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Setup Belong modem for HFC

How to set up your modem

Watch the video for step-by-step instructions to get you connected.

Prefer written instructions? Check out the HFC modem set up guide (PDF | 209 KB)

Got a DWA0122 modem instead?

Here's step-by-step instructions to set up Belong's earlier modem.

Prefer to read the instructions? Check out the DWA0122 HFC modem set up guide (PDF | 160 KB)

Where to position your modem

  • Somewhere visible, on a high surface 

  • Away from dense objects like fridges, filing cabinets, brick walls and mirrors 

  • Away from bodies of water like fish tanks or a hot water service 

  • Away from devices that interfere with wi-fi signals, like microwaves, cordless telephones, baby monitors, car door remotes or a neighbour’s modem 

Still having trouble?

  • Unplug everything connected to the phone sockets in your home (eg, phones, any other modems, fax machines). 

  • Plug your modem into an active phone socket.  

  • Turn it off for 2 minutes, then back on again.  

  • (If it’s still not working at this stage, try a different phone socket.) 

  • Once the modem is working, you can plug everything else back in. 

Get more from your wi-fi 

Once you’ve got your modem up and running, you might like to check out these tips to hi-fi your wi-fi.


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