How to set up your modem
Watch the video for step-by-step instructions to get you connected.
Prefer to read the instructions? Check out the HFC modem set up guide.
Introducing the new DWA0122 modem
Get faster speeds and extended range with both 2.4GHz & 5GHz interfaces
Safe & Secure
Enhanced security features with password-protected capabilities and enabled WPA2 by default
Connect to the 21st Century with smart TVs and other smart home products
Handy to have
Forgot your wi-fi password? Connect easily with a scan of the QR code and a timer to turn wi-fi on/off with Time of Day Controls
Where to position your modem
The best location for your modem is visible on a high surface, away from:
dense objects like fridges, filing cabinets, brick walls and mirrors
bodies of water like fish tanks or a hot water service
devices that interfere with wi-fi signals like microwaves, cordless telephones, baby monitors, car door remotes or a neighbour’s modem.
Still having trouble?
Unplug all devices that are connected to the phone sockets in your home including telephones, modems and fax machines.
Try turning your modem off for 2 minutes, then on again.