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Accessibility and inclusion

A place for everyone

At Belong, our purpose is to make our world a more inclusive place. That's why we're dedicated to making our websites, apps and products accessible, so that our internet and mobile services can be used by as many people as possible.

Our commitment

Here’s our commitment to you on accessibility:

  • Accessibility is a key part of what Belong is all about.

  • From our web designers to our support teams, everyone at Belong is responsible for creating accessible solutions.

  • Accessibility requirements are central to the way we create our products.

  • When we’re deciding which companies to partner with, accessibility is a key consideration.

  • We regularly check our products to make sure they’re meeting accessibility standards.

  • We give regular accessibility training to our people.

  • We design with the needs of people with disability in mind.

The standard we stand by

Across all our digital products, we’re working to meet level AA of the Web Content Accessibility Guidelines 2.1. These guidelines are the international standard for making the web accessible to people using assistive technology, such as screen readers.

And while we’re aiming to meet level AA, we’re reaching higher wherever we can. We’ve invested in creating our own testing frameworks, to make sure we’re constantly picking up issues and being as accessible as possible.

Evaluating our progress

Every year we have an external audit to monitor our progress and standards, to make sure we’re really walking the talk on accessibility.

We were recently part of the Telco’s For All initiative, a project aimed at tackling the accessibility issues that people face when using telco websites.You can read the full report from the initiative on their website (PDF | 3MB).


At Belong, we are constantly improving the accessibility of our website by adding, updating and improving features. We love your feedback, so if you encounter any accessibility barriers, please contact our customer care team at .