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Changing nbn modem settings

To change a setting in your modem, you’ll need to open your modem’s configuration page.

To do this:

  1. Log on to your Belong wi-fi (you don’t need to be connected to the internet to do this)

  2. Open an internet browser (e.g. Internet Explorer, Safari or Chrome)

  3. Type 10.0.0.138 into the address bar

  4. If prompted, type in your modem username and password: 

    • Enter the username ‘admin’ 

    • Enter the password ‘Belong’ 

Below you’ll find some of the common settings that you may need to update in the modem interface. To understand which kind of modem you have, check the label on the back or bottom of your modem or use this quick reference guide:

How to connect to wi-fi

Belong DWA0122 modem

DWA0122 Modem Support

You’ll find your wi-fi details on the wi-fi card that came with your modem, and also on a sticker attached to the back of your modem.

  1. On your device, find and select your modem’s wi-fi network name (SSID)

  2. When prompted, type the ‘Network Key’ (wi-fi password) as shown on the wi-fi card or sticker (passwords are case sensitive)

Belong 4353 modem

Belong 4353 modem Support

You’ll find your wi-fi details on the wi-fi password card that came with your modem, and also on the sticker underneath your modem.

  1. On your device, find your modem’s wi-fi network name (SSID) on either 2.4GHz or 5GHz, then select the wi-fi you wish to connect to (5GHz will only be visible to compatible devices)

  2. When prompted, type the ‘Network Key’ (wi-fi password) exactly as shown on the wi-fi password card or sticker (passwords are case sensitive)

Sagemcom 4315 modem

Belong 4315 modem Support

You’ll find your wi-fi details on the wi-fi card that came with your modem, and also on a sticker attached to the back of your modem.

  1. On your device, find and select, your modem’s wi-fi network name (SSID)

  2. When prompted, type the ‘Network Key’ (wi-fi password) exactly as shown on the wi-fi card or sticker (passwords are case sensitive)

How to change your wi-fi password (network key), network name and password

Check out How to I change my wi-fi name and password?

How to improve your wi-fi connection by changing wi-fi channels and bandwidth

Belong DWA0122 modem

Make sure you’re connected via wi-fi or Ethernet and then follow the steps below:

  1. On your device, open an internet browser and type 10.0.0.138 into the address bar

  2. When prompted for the modem authentication username and password:

    • Enter the username ‘admin’

    • Enter the password ‘Belong’

    • Click 'Sign in’​​​​​

  3. Select the Advanced Menu option in the top right hand corner of your screen

  4. Next, click on wi-fi in the Advanced View

  5. Under Access Points 2.4Ghz settings, select wi-fi Name/SSID (note the Current channel)

  6. Under Access Points 5Ghz network, select the wi-fi Name/ SSID (not the Current channel)

  7. Select the Wireless Data Analyser 2.4Ghx to view all the neighbouring 2.4Ghz networks. When prompted, click Accept. (Note: For the 2.4Ghz wi-fi channel selection, the least overlapped channels of 1, 6 or 11 are recommended. If the channel notes from Step 5 is not one of these channels and/or has a lot of overlap with the other channel, go to Step 9 to select a better channel).

  8. Next, select the Wireless Data Analyser 5Ghz to view all the neighbouring 5Ghz networks. When prompted, click Accept. (Note: If the channel from Step 4 its not one of these channels, go to Step 10).

  9. Under the Access Points 2.4Ghz settings, select wi-fi Name/ SSID and change the Channel field to one of the least overlapped channels from Step 5 and click Save.

  10. Under the Access Points 5Ghz settings, select wi-fi Name/ SSID and change the Channel field to one of the least overlapped channels from Step 6 and click Save.

Once you've saved your changes your device will temporarily disconnect from the network and then automatically reconnect using the new network configuration settings you've set up.

Belong 4353 modem

Make sure you’re connected via wi-fi or Ethernet, and the ‘Sync’ light is a solid green colour, then follow the steps below:

  1. On your device, open an internet browser and type 10.0.0.138 into the address bar

  2. When prompted for the modem authentication username and password:

    • Enter the username ‘admin’

    • Enter the password ‘Belong’

    • Click ’Login’

  3. From the top menu, select ‘Advanced’

  4. Select the wi-fi network you want to optimise (2.4GHz or 5GHz)

  5. Select ‘Wireless Environment’ then ‘Start Scan’ to find out if any neighbouring wi-fi networks may be impacting your signal strength

  6. Identify the wi-fi channel with the least overlapping interference from other networks

  7. Select ‘Basic’ then under ‘Channel Selection’, choose the channel with the least overlapping interference

  8. Click the ‘Apply’ button to save your changes

If there are no neighbouring wi-fi networks, you may be able to improve your connection by selecting ‘Advanced’ and changing the ‘Bandwidth’ to 40MHz (if the quality of your connection worsens then revert back to 20Mhz).

Once you’ve saved your changes, your device will temporarily disconnect from the network then automatically reconnect using the new network configuration settings.

Sagemcom 4315 modem

Make sure you’re connected via wi-fi or Ethernet, and the ‘DSL’ light is a solid green colour, then follow the steps below:

  1. On your device, open an internet browser and type 10.0.0.138 into the address bar

  2. When prompted for the modem authentication username and password:

    • Enter the username ‘admin’

    • Enter the password ‘Belong’

    • Click ’Login’

  3. From the left hand menu, select ‘Wireless’

  4. Tick the check box next to ‘Disable WMM Advertise’ and ‘Enable Wireless Multicast Forwarding (WMF)’

  5. Change the ‘Channel Selection’ to a different channel (channel performance will vary based on nearby wireless interference)

  6. Click ‘Save/Apply’

If there are no neighbouring wi-fi networks, you may be able to improve your connection by changing the ‘Bandwidth’ to 40Mhz (if the quality of your connection worsens then revert back to 20Mhz).

Once you’ve saved your changes, your device will temporarily disconnect from the network then automatically reconnect using the new network configuration settings.

How to change your modem login security details

Belong DWA0122 modem

By default, the admin login password is ‘Belong’. If you wish to change the modem’s admin password, make sure you are connected via wi-fi or Ethernet, then follow the steps below:

  1. On your device, open an internet browser and type 10.0.0.138 into the address bar

  2. When prompted for the modem authentication username and password:

    • Enter the username ‘admin’

    • Enter the password ‘Belong’

    • Click 'Sign in’

  3. From the home screen, select User Settings

  4. Type your new password into the password field and click save.

Once you've changed your password, you'll need to sign in again using the new details. If you forget the admin password you can do a factory reset to the modem to restore the original default settings.

Belong 4353 modem

By default, the admin login password is ‘Belong’. If you wish to change your modem’s admin password, make sure you are connected via wi-fi or Ethernet, then follow the steps below:

  1. On your device, open an internet browser and type 10.0.0.138 into the address bar

  2. When prompted for the modem authentication username and password:

    • Enter the username ‘admin’

    • Enter the password ‘Belong’

    • Click ’Login’

  3. From the main screen, select ‘User Settings’

  4. Type the old password (‘Belong’), then type your new password into the open fields

  5. Click ‘Apply’

Once you’ve changed your password, you’ll need to log in again using the new details. If you forget the admin password, you can factory-reset the modem to restore the original default settings.

Sagemcom 4315 modem

By default, the admin login password is ‘Belong’. If you wish to change the modem’s admin password, make sure you are connected via wi-fi or Ethernet, then follow the steps below:

  1. On your device, open an internet browser and type 10.0.0.138 into the address bar

  2. When prompted for the modem authentication username and password:

    • Enter the username ‘admin’

    • Enter the password ‘Belong’

    • Click ’Login’

  3. From the left hand menu, select ‘Management’, then ‘Access Control’

  4. Type the old password (‘Belong’), then type your new password into the open fields

  5. Click ‘Save/Apply’

Once the password is changed, you’ll need to log in again using the new details. If you forget the admin password, you can factory-reset the modem to restore the original default settings.

How to see who is connected to your home wi-fi

When multiple people are connected to a wi-fi network it can slow the wi-fi speed. If you want to find out who’s connected to your wi-fi, you can follow these steps:

Belong DWA0122 modem

First, make sure you’re connected via wi-fi or Ethernet and then follow the steps below:

  1. On your device, open an internet browser and type 10.0.0.138 into the address bar

  2. When prompted for the modem authentication username and password:

    • Enter the username ‘admin’

    • Enter the password ‘Belong’

    • Click ’Login’

  3. Next, select the Advanced Menu option in the top right hand corner of the dashboard.

  4. Select Devices. From there you'll be able to what devices are using your wi-fi

  5. If you think someone unauthorised is using your wi-fi we recommend changing your password

For more options on managing connected devices, select ‘Local Network’ from the left hand menu, then select ‘Devices’, to see the devices that are possible to change.

Belong 4353 modem

First, make sure you’re connected via wi-fi or Ethernet, the ‘Sync’ light is a solid green colour and then follow the steps below:

  1. On your device, open an internet browser and type 10.0.0.138 into the address bar

  2. When prompted for the modem authentication username and password:

    • Enter the username ‘admin’

    • Enter the password ‘Belong’

    • Click ’Login’

  3. From the main screen, you’ll see which devices are connected to your modem via wi-fi and Ethernet

  4. If you see any devices you don’t recognise you should change your wi-fi Password

  5. You can also select a device and make changes to it on the network

For more options related to managing connected devices, select ‘Advanced’ from the main menu, then choose a device to make changes to, or select the wi-fi network for network options.

Sagemcom F@st 4315 modem

First, make sure you’re connected via wi-fi or Ethernet, the ‘Sync’ light is a solid green colour and then follow the steps below:

  1. On your device, open an internet browser and type 10.0.0.138 into the address bar

  2. When prompted for the modem authentication username and password:

    • Enter the username ‘admin’

    • Enter the password ‘Belong’

    • Click ’Login’

  3. From the left hand menu, select ‘Device Info’ then ‘DHCP’ to see which devices are connected to your modem

  4. If you see any devices you don’t recognise you should change your wi-fi Password – you can do this by selecting ‘Wireless’ then ‘Security’ from the left hand menu.

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