Contact Us

Save time. Manage your account online.

Manage your Belong
service

You're in control! View and change your plan,top up or gift mobile data, block your SIM and check out what else is available.

Make a payment

In just a few clicks, you can change your payment method, download your current or past invoices or make an overdue payment.

Track your broadband order

Just signed up to Belong broadband and want to know where your order is at? Check its progress and the status of your modem delivery right here.

Update your personal details

You can change your contact number, account password or email address here, in your own time.

Support and broadband network updates

Get step by step help for common broadband and mobile troubleshooting issues, plus up to the minute broadband network status updates.

Check your data

Stay on top of your data online, so you know how you're tracking. Need more data? You can upgrade your data allowance for mobile and broadband once per monthly payment cycle.

Move with Belong

Changing your address? Take your Belong broadband service with you

Get in touch

Mobile

The quickest way to get help for mobile is to leave a support request.

Broadband

Call us on 1300 235 664 every day from 7am to midnight (AEDT/AEST).

Complaints and feedback

If you would like to make a complaint, or check the progress of a complaint, please follow our complaint handling process.