Save time. Manage your account online.
You're in control! View and change your plan,top up or gift mobile data, block your SIM and check out what else is available.
In just a few clicks, you can change your payment method, download your current or past invoices or make an overdue payment.
Just signed up to Belong broadband and want to know where your order is at? Check its progress and the status of your modem delivery right here.
You can change your contact number, account password or email address here, in your own time.
Get step by step help for common broadband and mobile troubleshooting issues, plus up to the minute broadband network status updates.
Stay on top of your data online, so you know how you're tracking. Need more data? You can upgrade your data allowance for mobile and broadband once per monthly payment cycle.
Changing your address? Take your Belong broadband service with you
Get in touch
The quickest way to get help for mobile is to leave a support request
Chat to our team everyday by phone between 7am – 12am midnight (AEST)
We care about what you think, and welcome your compliments, complaints and suggestions. If you do have a concern, or feedback, please let us know. Chat to our team everyday by phone between 7am – 12am midnight (AEST)
Most issues can be solved by searching our Help Topics in the broadband support centre or mobile support centre.
If we're unable to resolve the issue, you can lodge a complaint by following the steps in our complaint handling process. We will review your complaint and do our best to resolve it for you.