Contact Us

Save time. Manage your account online.

Manage your Belong account

You're in control! View your current plan, upgrade your data allowance, or add/change your Belong Voice options.

Pay for your service

In just a few clicks, you can change your payment method, prepay for your service, download your current or past invoices and make an overdue payment.

Track your Belong order

Just signed up to Belong and want to know where your order’s at? Check its progress and the status of your modem delivery right here.

Update your personal details

Need to update some of your personal details? You can change your mobile number, account password or email address here, in your own time.

Support and network updates

Get step by step broadband help for common troubleshooting issues, plus up to the minute network status for service updates in your area.

Check your data usage

Stay on top of your data usage online, so you know how you’re tracking. Need more data? You can upgrade your data allowance once a month.

Move with Belong

On the move to your new home? In a few easy steps, you can take your Belong service with you to your new place.

FAQs

Check out our range of FAQs for ADSL and NBN, covering topics:

  • Looking to join Belong
  • Getting Started
  • Managing your Belong account
  • Troubleshooting
  • Belong Voice

Phone

Call us: 1300 BELONG (1300 235 664)



Complaints & difficulties with Belong

We're not happy unless you are. Our team are available 24x7 to assist with any difficulties you may be experiencing with your Belong service.

Most issues can usually be solved by calling us on 1300 BELONG (235 664). Please let us know how we can help, we'd love the opportunity to help get things running smoothly again. The cost of this call will be your standard call rate to a 1300 number.

If we're unable to resolve the difficulty, you can lodge a complaint via one of the above contact methods. We will review your complaint and do our best to resolve the issue quickly and easily.

Belong is a division of Telstra. Further information on how we handle complaints is available on our complaints handling process document.

Check if you can Belong

Check your address

Where are you moving to?
Enter your new address

Checking your address

Belong Internet Loading
×

Multiple addresses found

There is more than one address at the location entered.Please select your address from the list or use a structured search to refine this list. Contact us if your address isn’t in this list

Confirm your address

Please confirm your address or use a structured search to refine the search.
Contact us if your address isn’t available.

Having trouble finding your exact address? Click 'Contact me' to let us help you find your address.

We can get you up and running with ADSL services however ADSL2+ services are restricted at your location:

Your address is within the Belong Extended Network where there is a higher cost to connect and maintain ADSL services.

We can get you up and running with ADSL services however ADSL2+ services are restricted at your new location:

Your address is within the Belong Extended Network where there is a higher cost to connect and maintain ADSL services.

Continue

We can get you up and running with ADSL services on a new number. ADSL2+ services are currently restricted at your location:

We can get you up and running with ADSL services on a new number. ADSL2+ services are currently restricted at your new location:

Continue

We can get you up and running with ADSL services however ADSL2+ services are restricted at your location:

We can get you up and running with ADSL services however ADSL2+ services are restricted at your new location:

Continue

Good news, we can get you up and running with ADSL2+ bundles:

Your address is within the Belong Extended Network where there is a higher cost to connect and maintain ADSL services.

Good news, we can get you up and running with ADSL2+ bundles:

Your address is within the Belong Extended Network where there is a higher cost to connect and maintain ADSL services.

Continue

Good news, we can get you up and running with ADSL2+ bundles on a new number:

Good news, we can get you up and running with ADSL2+ bundles on a new number:

Continue

Good news, we can get you up and running with ADSL2+:

Good news, we can get you up and running with ADSL2+:

Continue

Good news, Belong on the NBN is available at the address you entered:

Good news, Belong on the NBN is available at the new address you entered:

Congratulations. You can switch to the nbn network.

NBN™ has introduced a new NBN connection charge for newly constructed buildings. Based on your address, this charge will apply to you.

Continue

Good news, Belong on the NBN is available at your address:

Good news, Belong on the NBN is available at your new address:

Congratulations. You can switch to the nbn network.

NBN™ has introduced a new NBN connection charge for newly constructed buildings. Based on your address, this charge will apply to you.

Continue

Good news, Belong on the NBN (FTTB) is available at the address you entered:

Good news, Belong on the NBN (FTTB) is available at the new address you entered:

Congratulations. You can switch to the nbn network.

NBN™ has introduced a new NBN connection charge for newly constructed buildings. Based on your address, this charge will apply to you.

Continue What is FTTB?

Good news, Belong on the NBN (FTTN) is available at the address you entered:

Good news, Belong on the NBN (FTTN) is available at the new address you entered:

Congratulations. You can switch to the nbn network.

NBN™ has introduced a new NBN connection charge for newly constructed buildings. Based on your address, this charge will apply to you.

Continue What is FTTN?

You've entered the following address:

Good news, Belong on the NBN is available at your address:

Good news, Belong on the NBN is available at your address:

NBN™ has introduced a new NBN connection charge for newly constructed buildings. Based on your address, this charge will apply to you.

Redirecting to ADSL

Loading available options in your area...

Belong Internet Loading

Redirecting to NBN

Loading available options in your area...

Belong Internet Loading

Please provide your landline phone number to help us determine if Belong is available at your address

Please provide your landline phone number to continue

The phone number provided does not match the address provided. Please try again by re-entering the phone number. Having trouble with your phone number?  Contact us for help.

What's available in your area?

Sometimes we can't pinpoint your address on the first go, if you are at a split address like a unit or apartment, try again using the form below

Oh no! Something has gone wrong

Please call us on 1300 235 664 to help you with finding your address.

Try again

Oh no! Something has gone wrong

Please return to our home page to try again or let us help you find your address.

We currently can't determine if you can Belong

Leave your contact details and we'll let you know what's available in your area. If you are interested we can sign you up for a Belong service.

We're currently unable to provide services at your address

Leave your contact details and we'll let you know when Belong is available in your area. If you are interested we can sign you up for a Belong service.

We’re currently unable to check for services at your address

Please contact us on 1300 235 644 and we’ll assist in moving your Belong service.

Sorry, something went wrong.

We can't process your nbn switch right now, please try again later.

Ok

Please enter your details below and we'll contact you when you can get Belong at your address.

Sign up for a Belong service

Leave your contact details and we'll let you know what's available in your area. If you are interested we can sign you up for a Belong service.

Thanks

We will be in touch when Belong is in your area.

Try again

Thanks

We'll be in touch shortly to tell you if Belong is available at your address.

Try again

By subscribing to receive updates on Belong service availability, you are permitting Belong to contact you regardless of any other contact preferences you expressed to us, until you unsubscribe from these updates. The information you give us will be treated in accordance with our privacy standards.

Keep me informedBelong Internet loading
Let me knowBelong Internet loading