Save time. Manage your account online.
You're in control! View and change your plan,top up or gift mobile data, block your SIM and check out what else is available.
In just a few clicks, you can change your payment method, download your current or past invoices or make an overdue payment.
Just signed up to Belong broadband and want to know where your order is at? Check its progress and the status of your modem delivery right here.
You can change your contact number, account password or email address here, in your own time.
Get step by step help for common broadband and mobile troubleshooting issues, plus up to the minute broadband network status updates.
Stay on top of your data online, so you know how you're tracking. Need more data? You can upgrade your data allowance for mobile and broadband once per monthly payment cycle.
Changing your address? Take your Belong broadband service with you
Get in touch
The quickest way to get help for mobile is to leave a support request.
Call us on 1300 235 664 every day from 7am to midnight (AEDT/AEST).
Complaints and feedback
Sometimes we get things wrong and we’re always grateful when you share feedback.
If you want to make a complaint, or would like to check the progress of a complaint,
please contact us by email at email@example.com.
To understand what happens when you raise a complaint, read our complaint handling process.