Want to join Belong and bring your mobile number with you? (Also known as ‘porting’ to the telephone wonks out there.) No sweat – here’s everything you need to know.
No data plan transfers
We can’t transfer data plans from other providers over to Belong. The good news is that our new data plan SIMs are free and we send them right to your door: here’s how to start a new data plan service.
What you’ll need
When you activate your Belong SIM, we’ll need some info from you to transfer your mobile number from your old provider.
We’ll need the mobile number you’re transferring, of course. The other info we need depends on the type of service you’re moving from:
Prepaid (pay as you go): we’ll need the date of birth for the original service owner of the mobile number you’re transferring.
Postpaid (charged a set amount each month): we’ll need the account number for the service. You can usually find these on your monthly invoices.
Make sure the details you give us match what your previous provider has exactly: it helps us avoid delays. Contact your provider if you’re unsure about your account info.
Getting your number transferred
When you activate your Belong SIM, we’ll ask if you want a new number or if you want to keep your old one.
If you want to keep your number, just fill in the details and hit Send verification code – we’ll send you a verification code by text to make sure that it’s really you asking to transfer your number. Enter the code we sent you and we’ll get the transfer done.
How long does it take?
Transferring a number usually takes less than four hours, but it can take longer if you're doing it outside our hours of operation or on a public holiday. Here's the rundown on our operating hours.
If your current provider supports Extended Hours of Operation for mobile portability, we can transfer your mobile number during these hours:
Monday - Sunday: 8am to 11pm (AEDT if applicable, otherwise AEST)
This includes Easter Monday, King's Birthday and Boxing Day.
*From time to time, Belong will perform upgrades and or maintenance to its systems during Extended Hours of Operation, which may cause a delay to your transfer.
If Extended Hours of Operation are not supported by your current provider, your transfer will progress during Standard Hours of Operation:
Monday - Friday: 8am to 8pm (AEDT if applicable, otherwise AEST)
Saturdays, Easter Monday, King's Birthday and Boxing Day: 10am to 6pm (AEDT if applicable, otherwise AEST).
Problems with transferring your number
If you’ve waited out your transfer time – which can be up to 36 hours over Sundays or public holidays – and you still haven’t heard anything, call us on 1300 235 664 so we can check it out.
If there was a problem with getting your number transferred, you’ll get an email from us letting you know what happened and why.
What to do if your details don’t match
More often than not, number transfers fail because the date of birth or account number Belong has been given doesn’t match the details held by the previous provider.
If this happens, it’s a simple fix: just check the details you’ve given us, and double-check they line up with the details on your previous account. Once the discrepancy’s been fixed, we can try the transfer again.
Just log in to your Belong account - you’ll see a ‘transfer failed’ update under your new mobile service. Just hit the ‘Update details’ button to edit your details, so we can retry the transfer.