Mobile & data plan FAQs
Getting started
- Verify your email
- Activation times for Belong mobile and data plans
- Compatible devices for Belong data plans
- How to move your number to Belong
- How to order a Belong SIM
- How to set up a hotspot on your phone
- Recent changes to Belong’s mobile plans
- Set up a mobile or data service with SIM card
- Two‑step verification
- Understanding 3G, 4G and 5G
Manage account
- Adding an authorised person to your mobile account
- Changing your account password
- Getting a refund for an in‑store SIM
- Making a manual payment
- Trouble logging into your account
- Understanding your mobile bill
- Update your payment details
- Updating your email address
- What happens if you don’t pay your bill
- What to do if you can't pay your bill
- What you can do in My Mobile Account
- Why was your payment declined
- Why your account is in credit
- Your payment options
Manage service
- Getting started with voicemail
- 3G closure steps for BlindShell users
- Adding international calls and texts
- Belong mobile coverage
- Belong mobile terms and conditions
- Cancelling your data plan
- Cancelling your mobile service
- Changing your plan
- Getting an itemised call record
- Getting and activating a replacement SIM
- How often you can change your plan
- How your data usage is calculated
- International roaming FAQs
- International roaming troubleshooting
- International roaming with Belong
- Premium numbers you can call or text
- Reactivating a suspended mobile service
- Resetting your password
- Switching from a data plan to a mobile plan
- Transferring your mobile service to another Belong account
- Turning on VoLTE
- Using Wi‑Fi calling
- What a service address is
- Where to find your data plan bill
- Where to find your mobile bill
- Why you’re getting a SIM card error
Technical & troubleshooting
- Belong MMS settings
- Call issues on older Apple devices
- Can’t connect to 4G
- Can’t connect to 5G
- Can’t make or receive calls or texts
- Not getting a signal on my device
- Trouble activating your Belong SIM
- Trouble porting your number to another provider
- Trouble topping up your data
- VoLTE FAQs
- Where to find your PUK code
- Where to find your SIM number
- Why you hear a recorded message before a call