Mobile support
Getting started
- How do I set up a Belong mobile account?
- How do I set up and activate my mobile service?
- How do I transfer my number to Belong?
- I can’t connect to my new Belong mobile service
- I’m having trouble transferring my number
- Recent changes to Belong’s mobile plans
- What mobile plans do Belong have available?
- Where can I get a Belong SIM?
- Why do I have to give ongoing payment details when buying a SIM in store?
Manage account
- How do I add an authorised person to my account?
- How do I change my account password?
- How do I find SMSs and emails that Belong previously sent me?
- How do I get a refund for a Belong SIM bought in store?
- How do I read and understand my mobile bill?
- How do I update my email address?
- How do I update my payment details in my account?
- How does ’introduce a friend’ work?
- I’m having trouble signing in to my account
- Tips on managing your Belong account
- What are my payment options?
- What do I do if I can’t pay my bill?
- Why is my account in credit after connecting?
- Why was my payment declined?
Manage service
- Belong mobile terms and conditions
- Belong’s mobile coverage
- Can I get voicemail on my mobile service?
- Can I transfer my mobile service to someone else?
- How do I add international calls and texts to my mobile service?
- How do I cancel my mobile service?
- How do I change or upgrade my service?
- How do I get a replacement SIM?
- How do I get an itemised breakdown of my call records?
- How do I make a complaint?
- How do I reactivate my suspended service?
- How do I register my replacement SIM?
- How do I reset my password?
- Is international roaming part of my plan?
- Refunds for non-connected mobile services
- Resolving SIM card errors
- What premium numbers can I call or text?
- Where do I find my mobile bill?
Technical & troubleshooting
- Belong’s MMS mobile settings
- How do I set up a personal hotspot?
- I can’t connect to 4G
- I can’t make or receive calls or texts
- I’m having trouble activating my Belong SIM
- I’m having trouble porting my number to another provider
- I’m having trouble topping up my data
- I’m not getting a signal on my device
- Where do I find my PUK code?
- Where do I find my SIM number?
Still need help? No worries leave it with us
Send us a message and we'll assign it to a support specialist. They'll look into your query and get back to you within 24 hours. For urgent issues, like lost connectivity, we will try and get back to you as soon as possible. For some issues, we'll give you a call to resolve over the phone.