Mobile Support
Getting Started
- Changes to Belong’s mobile plans
- Learn more about Belong's mobile plans
- Setting up and activating your mobile service
- Transferring your mobile service to Belong
- Trouble connecting your Belong service
- Trouble transferring your number to Belong
- What do I need to set up and connect to Belong mobile?
- Where can I get a Belong SIM?
- Why do I have to set up a credit card or PayPal account when I connect my Belong SIM bought in store?
Data and Usage
Manage Account
- Can I get a refund for a Belong SIM I bought in store?
- Failed or declined payment
- How do I change my email address?
- How do I change my password?
- How to add an authorised person to your Belong account (video tutorial)
- How to view all SMS & emails from Belong (video tutorial)
- Introduce a Friend
- Manage your Belong account (video tutorial)
- Payment options
- Trouble paying your bill
- Trouble signing in to your account
- Understanding your bill
- Updating your payment details
- Why your account is in credit after you connect
Manage Service
- Add-on unlimited international calls & texts
- Belong mobile terms and conditions
- Can I get voicemail?
- Can I transfer my Belong mobile service to someone else?
- Cancel your mobile service
- Change or upgrade your service
- Do you have international roaming?
- Get a replacement SIM
- How do I reset my password?
- Make a complaint
- Reactivate a restricted or suspended service
- Register your replacement SIM
- SIM card error
- SMS, 1900 and satellite numbers
- Where does Belong have mobile coverage?
Privacy & Safety
Technical & Troubleshooting
- Find your PUK code
- Find your SIM number
- I'm trying to port my number to another provider but it's not working - what do I do?
- MMS settings
- Set up your personal hotspot
- Trouble activating your Belong SIM
- Trouble connecting to 4G
- Trouble getting a signal on your device
- Trouble receiving or making calls and texts
- Trouble topping up your data
Still need help? No worries leave it with us.
Send us a message and we'll assign it to a support specialist. They'll look into your query and get back to you within 24 hours. For urgent issues, like lost connectivity, we will try and get back to you as soon as possible. For some issues, we'll give you a call to resolve over the phone.