Mobile support
Getting started
- How do I set up a Belong mobile account?
- How do I set up a personal hotspot?
- How do I set up and activate my mobile service?
- How do I transfer my number to Belong?
- I can’t connect to my new Belong mobile service
- I’m having trouble transferring my number
- Recent changes to Belong’s mobile plans
- What mobile plans do Belong have available?
- Where can I get a Belong SIM?
- Why do I have to give ongoing payment details when buying a SIM in store?
Manage account
- How do I add an authorised person to my account?
- How do I change my account password?
- How do I find SMSs and emails that Belong previously sent me?
- How do I get a refund for a Belong SIM bought in store?
- How do I read and understand my mobile bill?
- How do I update my email address?
- How do I update my payment details in my account?
- I’m having trouble signing in to my account
- Introduce your friends to Belong
- Tips on managing your Belong account
- What are my payment options?
- What do I do if I can’t pay my bill?
- What happens if I can't pay my bill?
- Why is my account in credit after connecting?
- Why was my payment declined?
Manage service
- Belong mobile terms and conditions
- Belong’s mobile coverage
- Can I get voicemail on my mobile service?
- Can I transfer my mobile service to someone else?
- How do I add international calls and texts to my mobile service?
- How do I cancel my mobile service?
- How do I change or upgrade my service?
- How do I get a replacement SIM?
- How do I get an itemised breakdown of my call records?
- How do I make a complaint?
- How do I reactivate my suspended service?
- How do I register my replacement SIM?
- How do I reset my password?
- Is international roaming part of my plan?
- Refunds for non-connected mobile services
- Resolving SIM card errors
- What premium numbers can I call or text?
- Where do I find my mobile bill?
Technical & troubleshooting
- Belong’s MMS mobile settings
- I can’t connect to 4G
- I can’t make or receive calls or texts
- I’m having trouble activating my Belong SIM
- I’m having trouble porting my number to another provider
- I’m having trouble topping up my data
- I’m not getting a signal on my device
- Where do I find my PUK code?
- Where do I find my SIM number?
Still need help? Get in touch
Drop us a line and we'll be in touch pronto to help you out. During business hours we'll generally get back to you within two hours.