International Roaming
Roam with Belong in over 45 destinations.
Now boarding: first class data and calls
3GB for $30
Good for 15 days once active.
Roam in over 45 destinations
3GB of data
Unlimited standard SMS
Make and receive 150 minutes of calls*
*Applies to standard numbers in eligible destinations
How does it work?
Buy a travel pack before you travel or while you’re overseas. You’ll have 365 days to use it.
Your pack kicks in when you connect to an eligible network in an included destination.
Once your pack is active, you have 15 days to use your calls and data.
You can add another pack to replace your current one whenever you need to.
Can I use a travel pack?
- New Zealand
- United States of America
- United Kingdom
- Singapore
- Indonesia
** Guernsey calls and SMS only (Excludes Data)
How to set up roaming
Belong customers
Log in and choose ‘International roaming’ on the mobile service you want to use while travelling.
New to Belong?
Create an account and order a SIM with us to get started.
Inbound SMS & Wi-Fi calling included
Customers on eligible* mobile plans can enjoy a basic overseas service and wi-fi calling without needing to buy a travel pack.
Our basic service lets you receive SMS when you’re in eligible destinations. Read more about International Roaming. It’s great for things like the verification codes.
With wi-fi calling, customers with a VoLTE compatible device can now call Aussie numbers over wi-fi. Get started with VoLTE wi-fi calling.
* Customers on 1GB plans aren’t eligible for our basic overseas service or our paid travel packs
VoLTE International Roaming
What is VoLTE?
Voice over LTE lets you make clearer phone calls over our 4G (also known as LTE) network, where it's available. For more information, navigate to the support page on VoLTE.
More importantly, when our 3G network closes on 30 June 2024, you’ll need VoLTE to make or receive phone calls. This includes emergency calls. For more information, navigate to the support page on the 3G network closure .
We have arrangements for carrying voice calls with each of our individual roaming partners in other countries. Traditionally our partners have provided 2G and 3G networks for carrying our roaming voice calls but we’re making arrangements with a growing number of partners which can allow VoLTE on 4G to be used for these calls.
In some countries VoLTE on 4G is the only option as our partners have already shut down their 2G and 3G networks. This means VoLTE will increasingly be required to make or receive phone calls (including emergency calls) when roaming abroad. So it’s important to have a 4G or 5G phone that is compatible with our 4G VoLTE roaming arrangements to help ensure you can make calls when travelling.
For a list of the countries that have VoLTE Roaming, see the FAQs below.
VoLTE International Roaming
To use VoLTE when using your phone abroad in eligible countries requires the device to have VoLTE roaming capability. Not all VoLTE handsets have this capability. The handsets that can be used for roaming using VoLTE can be different to devices that can be used for VoLTE calling in Australia.
Making emergency calls while overseas
In order to make an emergency call while overseas, it is important that your device also supports VoLTE Emergency Calls. If your device doesn’t support VoLTE Emergency Calls, and there is no 3G network coverage available in your location in the country you’re using your device, you will not be able to make an emergency call, even though you may have 4G or 5G coverage.