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International Roaming with Belong

What are my options when travelling overseas?

International Roaming travel pack

You can buy an International Roaming travel pack for your mobile service. That gives you 3GB of data, 150 minutes in inbound and outbound calls, and unlimited standard SMS while you’re in an eligible destination. These travel packs cost $30 and must be added to an active Belong mobile service.

Free inbound SMS and wi-fi calling

Inbound SMS and wi-fi calling are included for free with all eligible plans*. You don’t need to buy a travel pack to get these benefits.

Inbound SMS lets you receive SMS when you’re in the eligible destinations listed below.  It’s great for things like verification codes.

With wi-fi calling, you can call Aussie numbers over a suitable wi-fi connection. Get started with VoLTE wi-fi calling.

* Customers on 1GB plans aren’t eligible for free inbound SMS or our paid travel packs.

Where can I use Belong’s International Roaming?

You can use our International Roaming travel packs in the following destinations:

AsiaChinaHong KongIndia*IndonesiaJapanMalaysiaPhilippinesSingaporeSouth KoreaSri LankaTaiwanThailandVietnamEuropeAustriaBelgiumCroatiaCzech RepublicDenmarkFinlandFranceGermanyGreeceGuernsey**HungaryIrelandIsle of ManItalyLatviaNetherlandsNorwayPortugalSlovakiaSloveniaSpainSwedenSwitzerlandTurkeyUnited KingdomMiddle EastIsraelQatarNorth AmericaCanadaU.S.A.OceaniaFijiNew ZealandPapua New GuineaTongaVanuatu

* Excludes Bihar, Uttar Pradesh East, West Bengal
** Guernsey calls and SMS only (Excludes Data)

In addition, Belong is trialing International Roaming in Bulgaria, Estonia, Luxembourg and Romania. Your service may work there but isn't currently guaranteed.

You can receive free inbound SMS in all of the above destinations plus the following:

AsiaCambodiaMacaoTimor-LesteEuropeBulgariaEstoniaLebanonLithuaniaLuxembourgMaltaNorth MacedoniaPolandRomaniaRussiaAfricaKenyaNigeriaSouth AfricaMiddle EastEgyptKuwaitQatarSaudi ArabiaThe United Arab EmiratesOceaniaNew CaledoniaSamoaSolomon IslandsThe Cook IslandsNorth & South AmericaBoliviaBrazilChileColombiaMexico

What toll free numbers are included?

Name

Number

Belong Customer Care

Belong Customer Care – Overseas number

Emergency calls

and

Beyond Blue

Family Drug Support

Lifeline

Men’s line Australia

State emergency services

Suicide Call Back Service

1800 RESPECT: National Sexual Assault, Family & Domestic Violence Counselling Line

Kids Help Line

National Disability Abuse & Neglect Hotline

Veterans & Veterans Families Counselling Service

How can I contact Belong while I’m overseas?

Call us for help between 8am and 8pm (AEDT) 7 days a week.

If you're overseas, you can contact us by calling . All calls to this number are toll free if they’re made from a Belong mobile service. You won’t need an International Roaming travel pack to call this number.


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