What are my options when travelling overseas?
International Roaming travel pack
You can buy an International Roaming travel pack for your mobile service. That gives you 3GB of data, 150 minutes in inbound and outbound calls, and unlimited standard SMS while you’re in an eligible destination. These travel packs cost $30 and must be added to an active Belong mobile service.
Free inbound SMS and wi-fi calling
Inbound SMS and wi-fi calling are included for free with all eligible plans*. You don’t need to buy a travel pack to get these benefits.
Inbound SMS lets you receive SMS when you’re in the eligible destinations listed below. It’s great for things like verification codes.
With wi-fi calling, you can call Aussie numbers over a suitable wi-fi connection. Get started with VoLTE wi-fi calling.
* Customers on 1GB plans aren’t eligible for free inbound SMS or our paid travel packs.
Where can I use Belong’s International Roaming?
You can use our International Roaming travel packs in the following destinations:
AsiaChinaHong KongIndia*IndonesiaJapanMalaysiaPhilippinesSingaporeSouth KoreaSri LankaTaiwanThailandVietnamEuropeAustriaBelgiumCroatiaCzech RepublicDenmarkFinlandFranceGermanyGreeceGuernsey**HungaryIrelandIsle of ManItalyLatviaNetherlandsNorwayPortugalSlovakiaSloveniaSpainSwedenSwitzerlandTurkeyUnited KingdomMiddle EastIsraelQatarNorth AmericaCanadaU.S.A.OceaniaFijiNew ZealandPapua New GuineaTongaVanuatu
* Excludes Bihar, Uttar Pradesh East, West Bengal
** Guernsey calls and SMS only (Excludes Data)
In addition, Belong is trialing International Roaming in Bulgaria, Estonia, Luxembourg and Romania. Your service may work there but isn't currently guaranteed.
You can receive free inbound SMS in all of the above destinations plus the following:
AsiaCambodiaMacaoTimor-LesteEuropeBulgariaEstoniaLebanonLithuaniaLuxembourgMaltaNorth MacedoniaPolandRomaniaRussiaAfricaKenyaNigeriaSouth AfricaMiddle EastEgyptKuwaitQatarSaudi ArabiaThe United Arab EmiratesOceaniaNew CaledoniaSamoaSolomon IslandsThe Cook IslandsNorth & South AmericaBoliviaBrazilChileColombiaMexico
What toll free numbers are included?
Belong Customer Care
Belong Customer Care – Overseas number
Family Drug Support
Men’s line Australia
State emergency services
Suicide Call Back Service
1800 RESPECT: National Sexual Assault, Family & Domestic Violence Counselling Line
Kids Help Line
National Disability Abuse & Neglect Hotline
Veterans & Veterans Families Counselling Service
How can I contact Belong while I’m overseas?
Call us for help between 8am and 8pm (AEDT) 7 days a week.
If you're overseas, you can contact us by calling +61 3 8903 9388. All calls to this number are toll free if they’re made from a Belong mobile service. You won’t need an International Roaming travel pack to call this number.