Skip to content

Be getting great coverage

We use parts of Telstra’s mobile network.

These maps have been prepared in accordance with the Telecommunications (Mobile Network Coverage Maps) Industry Standard 2026 (Cth) (Standard) and show predicted outdoor mobile coverage based on predictive coverage modelling parameters prescribed by the Australian Communications and Media Authority (ACMA). Your experience and connectivity may vary.

We can access our 5G network on all our current in-market plans.

Outages and disruptions

Telstra’s mobile outage page is the best place to get up-to-date info about major, significant local and all other mobile outages in your area.

Find out how and when we will get in touch during network outages.

Check your coverage

Enter an address using our coverage map below to view predicted outdoor mobile coverage in your area.

Ready to sign up?

See mobile plans

Frequently asked questions

Coverage maps are a guide – not a guarantee. How mobile networks and signals perform change based on real-world factors (like buildings, geography, weather and usage).

What do the coverage maps show?

Our coverage maps show where outdoor mobile coverage is predicted to be available according to the Standard and serve as a helpful guide. Connectivity cannot be guaranteed at every location, including where coverage is predicted.

While our maps give you a good idea of outdoor coverage, your actual experience may differ because of:​

Local conditions

  • buildings, trees, hills or other structures near you can obstruct the signal​

Network load

  • lots of people using the network at the same time can slow it down​

Your chosen phone

  • and some phones pick up the signal better than others​

Being indoors or in a vehicle

  • the maps predict outdoor coverage only; when indoors or in a vehicle, coverage is highly variable, as building structures or vehicle bodies can reduce or even block the signal​.

The nearer to the outer edges of the predicted coverage shown on the map, the more likely these factors will affect your experience.​

For these reasons, we can’t guarantee a connection or a specific quality of service at every location shown on our maps.​

Things that can affect mobile coverage and how to improve them

Local conditions

  • Problem: Your signal could be obstructed if you are located near trees, a hill, building or other structures. These obstacles can block or weaken the signal.

  • Tip: Try to find an open area near you. Getting to a higher elevation can help as well.

Indoors

  • Problem: Being inside a building reduces your mobile signal. Wall thickness, window size, metallic tinting and how far you are from the outside can all contribute to a weaker signal.

  • Tip: If the building you’re in has multiple levels, head upstairs if you can. Being near an open window can help as well. If you can, connect to a secure, local wi-fi network.

Inside your vehicle

Remember: don’t touch your phone while driving.

  • Problem: Your vehicle’s body can weaken mobile signals. Phones placed below dashboard level (like on a wireless charger) can experience more signal loss than those near a window. Things like what the vehicle is made from, window size and metallic tinting can also affect your signal.

  • Tip: Mount your phone on the dashboard – it helps keep your phone away from obstructions. If you’re not the person driving, try holding your phone near a window.

How you’re holding your phone

  • Problem: The way you hold your phone can interfere with its antennas.

  • Tip: Hold your phone away from your body or head. This is easy to do when you’re scrolling, of course, but headsets and speakerphone can help when you’re making calls.

Crowds and traffic

  • Problem: Just like peak hour on the roads, mobile networks can slow down when lots of people are using them at the same time. Even if you might otherwise have good signal quality, high traffic can affect overall experience.

  • Tip: You have limited options here. If you can’t avoid the crowds, connecting to a local, secure wi-fi network can help.