Accessibility support options
If you need to access your Belong account in a particular way, different accessibility options are available.
Getting in touch
Live chat
If you can’t get in touch over the phone, you can use live chat on our support page.
National Relay Service
Chat with us using voice, video and text relay via the National Relay Service
Interpreter
Call us on 1300 384 663 (Monday to Sunday, 8am-8pm) to speak to us via an interpreter
Advocate
As long as you’re on the line too, you can get an advocate to speak to us on your behalf
Need help understanding your service?
Our team can help with any questions you might have. If you need us to communicate in a certain way (like speaking slowly, or using simplified language), let us know and we’ll help as best we can. Our contact details are below.
If you prefer to see things in writing, our Critical Information Summaries have a simple overview of key information about your service and account.
Contact us
If you have accessibility needs, let us know when you get in touch and we’ll help you as best we can.
Phone: 1300 235 664 (8am-8pm, 7 days)
Need help in another language?
Call us via our interpreter service, Hello Co, on 1300 384 663 (8am-8pm, Monday to Sunday AEST).
يرجى الإتصال بخدمة الترجمة المجانية لدينا على الرقم 1300 384 663(من الإثنين إلى الأحد، من الساعة ٨ صباحاً إلى الساعة ٨ مساءً بتوقيت أستراليا الشرقي القياسي)
ਕਿਰਪਾ ਸਾਡੀ ਮੁਫ਼ਤ ਦੁਭਾਸ਼ੀਏ ਸੇਵਾ ਨੂੰ 1300 384 663 (ਸੋਮਵਾਰ - ਐਤਵਾਰ, ਸਵੇਰੇ 8 ਵਜੇ ਤੋਂ ਸ਼ਾਮ 8 ਵਜੇ AEST) 'ਤੇ ਕਾਲ ਕਰੋ।
请致电我们的免费口译服务：1300 384 663（澳大利亚东部标准时间，周一至周日，上午8点至晚上8点）。
請致電我們的免費口譯服務：1300 384 663（澳大利亞東部標準時間，週一至周日，上午8點至晚上8點）。
Por favor, llame a nuestro servicio gratuito de intérpretes al 1300 384 663 (de lunes a domingo, de 8 a. m. a 8 p. m. AEST).
Vui lòng gọi đến dịch vụ phiên dịch miễn phí của chúng tôi theo số 1300 384 663 (Thứ Hai – Chủ Nhật, 8 giờ sáng – 8 giờ tối theo giờ AEST).