Skip to content

Disaster relief

Get support if you’ve been affected.

Get in touch

If you’ve been affected by a natural disaster, get in touch with us when it’s safe to do so.

Call us on (8am-8pm, 7 days) or use live chat on our support page

  • Home internet

    If you’ve evacuated and can’t use your home internet, we can make sure you’re not charged for it

  • Damaged modem

    If your modem was damaged during a natural disaster, we can arrange a replacement

  • Payment Assistance

    If a natural disaster has affected your financial situation, you can apply for payment assistance

Free calls and wi-fi

Remember you can make free standard calls to landlines within Australia from Telstra pay phones, and some also offer free wi-fi.