Disaster relief
Get support if you’ve been affected.

Get in touch
If you’ve been affected by a natural disaster, get in touch with us when it’s safe to do so.
Call us on (8am-8pm, 7 days) or use live chat on our support page
Home internet
If you’ve evacuated and can’t use your home internet, we can make sure you’re not charged for it
Damaged modem
If your modem was damaged during a natural disaster, we can arrange a replacement
Payment Assistance
If a natural disaster has affected your financial situation, you can apply for payment assistance
Free calls and wi-fi
Remember you can make free standard calls to landlines within Australia from Telstra pay phones, and some also offer free wi-fi.
