Change to home life
If your situation at home has changed and it’s affecting how you use or are able to pay for your service, we can help.
Getting in touch
If you can, get in touch to let us know about your situation – we won’t ask you to share more than you’re comfortable with. Remember you can also make free phone calls to standard fixed line numbers from Telstra phone booths.
Support options
Payment assistance
For help managing your mobile or internet costs, you can apply for payment assistance
AskIzzy
Find a range of support services in one place, including food, housing and counselling
Homelessness services
Homelessness Australia has a list of homelessness resources around Australia
Bereavement support
Our specialised team can help manage, transfer or close a Belong service: 1800 979 544 (Mon–Fri, 9am–5pm)
