Tips to improve your internet speed at Belong
How to improve your Wi-Fi connection
Watch the video to find out how you can improve your Wi-Fi connection.
Some other things that may affect your internet speed
- the number of people in your home connected to the internet
- how you are connected (e.g. Wi-Fi or ethernet)
- streaming or uploading high volume content
- the length and type of cabling used to connect your service
- any damage to the cabling connecting your service
- network outages – you can check on outages in your area using our Trouble Shooting Tool
- the presence of malware or viruses on your device
Understanding nbnTM and ADSL internet speeds
We offer various speed tiers on our nbn plans. Remember the actual speed of your service will be slower than the maximum line speed, and may be affected by a range of things.
Keen to learn more about nbn speeds? Read our nbn speeds explained brochure.
ADSL connections use the copper phone line to deliver your internet service while also letting you use the line for a home phone service.
ADSL speeds can vary depending on how far your cooper line is from the actual exchange.
ADSL broadband speed range:
- up to 8Mbps into the home
- up to 384 Kbps upload speeds
ADSL2+ broadband speed range:
- up to 20Mbps into the home
- up to 850 Kbps upload speeds
Reasons your connection may be slow that you can fix right now
If you're not on an unlimited plan, you may have exceeded your data allowance. When data usage is exceeded, we slow your service to 256Kbps. Find out how much data you’ve used in the Data Usage section of your account.
Downloading large files, updating software or backing up photos all consume data and slow your connection.
If you use up your data allowance regularly, you may like to upgrade your plan.
Certain things can block your Wi-Fi signal:
- baby monitors
- bodies of water
- base stations of cordless phones
- Bluetooth devices
- brick or marble internal walls
- copper plumbing
- hot water systems
- Place your modem in a central location in your home.
- Use Telstra's Home Dashboard, a WI-FI speed test app which you can download via the iTunesTM App Store or Google PlayTM store.
If you think someone unauthorised is connected to your Wi-Fi, try changing your Wi-Fi password.
Malware or viruses may cause performance or connection issues on a corrupted device. To keep you safe online we recommend running an antivirus scan. If you have an anti-virus program installed, run a full system scan across all files on your computer to detect viruses. If you do not have an antivirus scan installed, you could try McAfee, Bitdefender or ESET.
Try Online Troubleshooting
If your speed test result was below the expected range for your service type, our online troubleshooting tool can take you through some simple troubleshooting steps.