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I can't connect to 5G

Problems with your Belong mobile service may be caused by a few different things. If you're having trouble connecting to 5G networks, try the following:

Are you on the right plan?

5G is available on all our current in market plans.

Do you have a 5G Compatible Device?

Check out some great refurbished phones in the Second Life Shop if you need one.

Check that airplane mode is turned off and 5G connectivity is turned on

If you're not sure how to do either of these things, please check your device manufacturer's website.

Check that you have data left in your allowance

To check how much data you have left, sign into your Belong account using your username and password and go to the Dashboard section of the app or website.

If you've run out, your data is slowed to a maximum of 1 Mbps. You can add a data top up via the Dashboard.

Reset your phone

Turn your phone off, wait a minute, then turn it back on again.

Try another device with 5G

Insert your Belong SIM into another device to see if you can access 5G.

Check our coverage map for outages in your area

Check our mobile coverage map to ensure your area is covered by 5G and there are no outages. 

If none of these things have helped, open live chat (via the button at the bottom of your screen) and we'll look into it for you.

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Call us on or go to the “Let’s chat” button at the bottom of your screen between 8am and 8pm (AEST), 7 days a week.