Take your Belong broadband with you when you move home

Moving your Belong broadband internet to your new home?

If you're thinking about making a move or you're already in your new place, let Belong take care of keeping you connected to the internet.

Let us know as early as you can so that we can make the necessary arrangements and get you up and running on, or as close as possible to, your move in date.

I'm moving and thinking about joining Belong

Before you get started, it's good to consider how many people will be using the internet, which data plan is best for you, and whether you'd like to save money with a 12 month contract or enjoy the freedom of a month by month plan. Depending on the address you're moving to, we may need to arrange a technician to complete the connection so the earlier you let us know about the move, the better.

  • Choose the internet plan that's right for you
  • Sign up quickly online and let Belong take care of the rest
  • Track your order in your online account
  • Pay on the first of the month after your service is connected
Join

I'm moving and I'm an existing Belong customer

If you're already connected with Belong, you can arrange your broadband move quickly and easily online. If you're an nbnTM customer, make sure you leave any nbn equipment at your old place (but don't forget to bring your modem with you!)

  • Sign in to your account and select 'Move Service'
  • Enter your new address and move date, then confirm your plan
  • Track your broadband move order in your online account
SIGN IN


Here are some Frequently Asked Questions to assist you:

How do I move my Belong service?

Sign in to your account to move your Belong service to your new address. We'll organise the disconnection and connection for you so remember to give us as much notice as possible, as work may be required before we can get you up and running. If you are on a contract and Belong is available at your new address, we will restart your contract term once your service is activated at your new place.

Remember to take your modem with you but leave any nbn equipment at your old place.

What does it cost to move my Belong service to a new address?

We don't charge you anything to move your Belong service to a new address. If you're moving to an nbn area, an additional connection charge may apply if you are in a newly constructed building.

nbn New Development Charge

For a newly constructed building connected to the nbn, a once-off New Development Charge may apply – this is charged by nbn co to all service providers. This can be paid up front or month by month. If you're renting, ask your property manager or landlord whether they'll reimburse you for this charge.

If I sign up now will my service be activated by the time I move?

Depending on when you move into your new home, we will always need to do some sort on work in order to activate your service. The work required depends on the technology you're connecting to and whether we need to organise a technician to do work at your address.

  • For addresses that have been connected previously, we can usually get you up and running within the week.
  • For addresses where an nbn technician is required your appointment is based on the availability of technicians in your area. We will arrange the first available appointment, unless you request a later one.
  • If we find the previous occupants have not disconnected their service, we'll need some paperwork from you so we can work with nbn co to connect your service. Once the paperwork's received and verified, you should be connected within 10 business days.

Everything else

  • Tell us early: If you're able to give us a few weeks' notice, we should be able to connect you on, or very close to, your move in date.
  • Your modem: You should be able to use your existing modem at your new address but how you connect it might change. If you need an extra cable we can supply it when you request your move, and you will need to wait for it to be delivered before you can get connected.
  • Technicians: Sometimes when your technician attempts to connect your service they might discover that the job will require more work than expected and they may not be able to complete all the work on the day. Sometimes technicians can’t make it to your premises on the agreed day due to weather conditions or other unforeseen events. If this happens, we'll keep you updated as we work with the technicians to complete your connection.
What happens to my Belong Voice number when I move?

When you move home you can take your Belong Voice number with you, if you are moving within the same state. If you relocate to another state you will need a new number.

There is already a phone service connected at my new address but it’s not in my name, what can I do?

If the previous occupants have not disconnected their service, we'll need some paperwork from you, before the line can be legally disconnected. Once the paperwork's received and verified, you should be connected within 10 business days.

Why Belong broadband?

Simple plans,
no surprises

We're all about keeping it simple: no hidden charges or surprises on your bill. What you see is what you get.

Month by month
options

Enjoy the flexibility of our month by month option or save on a great value contract. It’s your choice to decide what’s right for you.

No peak or off
peak limits

We don't believe in complicated peak and off peak periods. So you're free to use your data your way, whenever you want.

Everything you
need online

Set up, connect and manage your service with ease, all online. We're all about making it easy for you to find what you need and help yourself in your own time.

Check your address

When will the nbn™ be at my place?

2 PLUS 2 special offer!

Let’s find you a Belong internet service Unfortunately, we're unable to set up any new ADSL services and some nbn connections.

Let’s find you a Belong internet service Unfortunately, we're unable to set up any new ADSL services and some nbn connections.

We're sorry, but currently we're unable to provide nbn for Hybrid Fibre Co-Axial (HFC) to some addresses. This is because of a shortage of nbn equipment for HFC customers and impacts all nbn providers. To check if you’re affected please contact us or learn more here.

Checking your address

Generous data allowances so you can have all the data you need, when you need it

Enjoy the flexibility of our month by month options or save on a great value contract

Simple plans, no surprises – you won’t find any hidden charges on your monthly invoice. What you see is what you get

No peak or off-peak limits – you’re free to use your data your way, whenever you want

Everything you need online – set up, connect and manage your service all online

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    Please select your address from the list or use a structured search to refine this list.
    Contact us if your address isn't in this list.

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    Great! You can get a dataful ADSL broadband plan at

    Our plans for rural and outer suburb addresses cost slightly more so we can install and maintain your service, no matter where you are.

    At your address you can get ADSL 100GB month by month or on a 12 month contract. ADSL unlimited is only available on a month to month plan.

    Great! You can get a dataful ADSL broadband plan at

    Our plans for rural and outer suburb addresses cost slightly more so we can install and maintain your service, no matter where you are.

    At your address you can get ADSL 100GB month by month or on a 12 month contract. ADSL unlimited is only available on a month to month plan.

    Continue

    Join our nbn™ waitlist and we’ll tell you when the nbn network will be available at your place.

    You can get an ADSL1 connection on a new number at

    When the nbnTM network is available in your area, you can switch over free of charge

    You can get an ADSL connection on a new number from Belong. ADSL2+ services are currently restricted at

    Continue

    Join our nbn™ waitlist and we’ll tell you when the nbn network will be available at your place.

    You can get an ADSL1 connection at

    When the nbnTM network is available in your area, you can switch over free of charge

    Great! You can get a dataful ADSL broadband plan at

    When the nbnTM network is available in your area, you can switch over free of charge

    Continue

    Join our nbn™ waitlist and we’ll tell you when the nbn network will be available at your place.

    You can get an ADSL2+ bundle at

    When the nbnTM network is available in your area, you can switch over free of charge

    Our plans for rural and outer suburb addresses cost slightly more so we can install and maintain your service, no matter where you are.

    At your address you can get ADSL2+ 100GB month by month or on a 12 month contract. ADSL2+ unlimited is only available on a month to month plan.

    You can get an ADSL2+ bundle from Belong at

    Our plans for rural and outer suburb addresses cost slightly more so we can install and maintain your service, no matter where you are.

    Continue

    Join our nbn™ waitlist and we’ll tell you when the nbn network will be available at your place.

    You can get an ADSL2+ bundle on a new number from Belong at

    When the nbnTM network is available in your area, you can switch over free of charge

    You can get an ADSL2+ bundle on a new number from Belong at

    Continue

    Join our nbn™ waitlist and we’ll tell you when the nbn network will be available at your place.

    You can get an ADSL2+ connection at

    When the nbnTM network is available in your area, you can switch over free of charge

    You can get an ADSL2+ connection at

    Continue

    Join our nbn™ waitlist and we’ll tell you when the nbn network will be available at your place.

    Great! You can get nbnTM broadband at

    Great news ! As an existing customer, you can get an nbn service at your new address:

    Great news ! You can switch to a dataful nbnTM plan at

    Due to Coronavirus (COVID-19), it may take longer than usual to connect your new nbn service.

    nbn co charges a ‘new development charge’ for newly constructed buildings.
    Based on your address, this charge will apply to you

    Continue

    Great! You can get an nbnTM plan at

    The Premium plan is only available month by month.

    Great news ! As an existing customer, you can get an nbn service at your new address:

    Great news ! You can switch to a dataful nbnTM plan at

    Due to Coronavirus (COVID-19), it may take longer than usual to connect your new nbn service.

    NBN Co has a $300 charge for newly built homes like yours.
    You can only get the Standard Plus and Premium plans month by month.

    Continue

    Great! You can get an nbnTM plan at

    Great news ! As an existing customer, you can get an nbn service at your new address:

    Great news ! You can switch to a dataful nbnTM plan at

    Due to Coronavirus (COVID-19), it may take longer than usual to connect your new nbn service.

    nbn co charges a ‘new development charge’ for newly constructed buildings.
    Based on your address, this charge will apply to you

    Continue

    Great! You can get an nbnTM plan at

    Great news ! As an existing customer, you can get an nbn service at your new address:

    Great news ! You can switch to a dataful nbnTM plan at

    Due to Coronavirus (COVID-19), it may take longer than usual to connect your new nbn service.

    nbn co charges a ‘new development charge’ for newly constructed buildings.
    Based on your address, this charge will apply to you

    Continue

    Great! You can get an nbnTM plan at

    Be one of the first to sign up to a Belong nbn service in your area and get your first 2 months' service charges free.

    You don’t need to go a second without data - we’ll send you 2 Belong SIMs with a combined value of $120 credit. You can get online (even before you connect to the nbn). This offer is available in selected areas only.

    Great news ! As an existing customer, you can get an nbn service at your new address:

    Great news ! You can switch to a dataful nbnTM plan at

    Due to Coronavirus (COVID-19), it may take longer than usual to connect your new nbn service.

    Be one of the first to sign up to a Belong nbn service in your area and get your first 2 months' service charges free.

    You don’t need to go a second without data - we’ll send you 2 Belong SIMs with a combined value of $120 credit. You can get online (even before you connect to the nbn). This offer is available in selected areas only.

    nbn co charges a ‘new development charge’ for newly constructed buildings.
    Based on your address, this charge will apply to you

    Continue

    You've entered the following address:

    You can get connected to Belong on the nbn network at

    You can get connected to Belong on the nbn network at

    nbn co charges a ‘new development charge’ for newly constructed buildings.
    Based on your address, this charge will apply to you

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    Sorry, we're unable to provide a Belong internet service at your address right now

    We know this is frustrating, but due to COVID-19 we are unable to provide a Belong internet service at your address. If you leave your contact details with us we’ll be in touch with you as soon as we can provide you with an nbn service.

    We're unable to provide Belong internet at your address right now.

    We're sorry, but currently we're unable to provide nbn for Hybrid Fibre Co-Axial (HFC) to your address. This is because of a shortage of nbn equipment for HFC customers and impacts all nbn providers. We understand this is frustrating, so we suggest filling out the form below so we can keep you updated as and when the situation changes.

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    Thanks - we’ll contact you as soon as the nbn network is available at your place.

    Until then, you can get a great deal with a Belong ADSL plan.

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    Belong is a division of Telstra Corporation Limited ABN 33 051 775 556.

    Available in selected areas. nbn™ is a trademark of nbn co ltd and is used under licence.