Moving your Belong broadband internet to your new home?
If you're thinking about making a move or you're already in your new place, let Belong take care of keeping you connected to the internet.
Let us know as early as you can so that we can make the necessary arrangements and get you up and running on, or as close as possible to, your move in date.
I'm moving and thinking about joining Belong
Before you get started, it's good to consider how many people will be using the internet, which data plan is best for you, and whether you'd like to save money with a 12 month contract or enjoy the freedom of a month by month plan. Depending on the address you're moving to, we may need to arrange a technician to complete the connection so the earlier you let us know about the move, the better.
- Choose the internet plan that's right for you
- Sign up quickly online and let Belong take care of the rest
- Track your order in your online account
- Pay on the first of the month after your service is connected
I'm moving and I'm an existing Belong customer
If you're already connected with Belong, you can arrange your broadband move quickly and easily online. If you're an nbnTM customer, make sure you leave any nbn equipment at your old place (but don't forget to bring your modem with you!)
- Sign in to your account and select 'Move Service'
- Enter your new address and move date, then confirm your plan
- Track your broadband move order in your online account
Here are some Frequently Asked Questions to assist you:
How do I move my Belong service?
Sign in to your account to move your Belong service to your new address. We'll organise the disconnection and connection for you so remember to give us as much notice as possible, as work may be required before we can get you up and running. If you are on a contract and Belong is available at your new address, we will restart your contract term once your service is activated at your new place.
Remember to take your modem with you but leave any nbn equipment at your old place.
What does it cost to move my Belong service to a new address?
We don't charge you anything to move your Belong service to a new address. If you're moving to an nbn area, an additional connection charge may apply if you are in a newly constructed building.
nbn New Development Charge
For a newly constructed building connected to the nbn, a once-off New Development Charge may apply – this is charged by nbn co to all service providers. This can be paid up front or month by month. If you're renting, ask your property manager or landlord whether they'll reimburse you for this charge.
If I sign up now will my service be activated by the time I move?
Depending on when you move into your new home, we will always need to do some sort on work in order to activate your service. The work required depends on the technology you're connecting to and whether we need to organise a technician to do work at your address.
- For addresses that have been connected previously, we can usually get you up and running within the week.
- For addresses where an nbn technician is required your appointment is based on the availability of technicians in your area. We will arrange the first available appointment, unless you request a later one.
- If we find the previous occupants have not disconnected their service, we'll need some paperwork from you so we can work with nbn co to connect your service. Once the paperwork's received and verified, you should be connected within 10 business days.
Everything else
- Tell us early: If you're able to give us a few weeks' notice, we should be able to connect you on, or very close to, your move in date.
- Your modem: You should be able to use your existing modem at your new address but how you connect it might change. If you need an extra cable we can supply it when you request your move, and you will need to wait for it to be delivered before you can get connected.
- Technicians: Sometimes when your technician attempts to connect your service they might discover that the job will require more work than expected and they may not be able to complete all the work on the day. Sometimes technicians can’t make it to your premises on the agreed day due to weather conditions or other unforeseen events. If this happens, we'll keep you updated as we work with the technicians to complete your connection.
What happens to my Belong Voice number when I move?
When you move home you can take your Belong Voice number with you, if you are moving within the same state. If you relocate to another state you will need a new number.
There is already a phone service connected at my new address but it’s not in my name, what can I do?
If the previous occupants have not disconnected their service, we'll need some paperwork from you, before the line can be legally disconnected. Once the paperwork's received and verified, you should be connected within 10 business days.
Why Belong broadband?
Simple plans,
no surprises
We're all about keeping it simple: no hidden charges or surprises on your bill. What you see is what you get.
Month by month
options
Enjoy the flexibility of our month by month option or save on a great value contract. It’s your choice to decide what’s right for you.
No peak or off
peak limits
We don't believe in complicated peak and off peak periods. So you're free to use your data your way, whenever you want.
Everything you
need online
Set up, connect and manage your service with ease, all online. We're all about making it easy for you to find what you need and help yourself in your own time.