Sign in to your account to move your Belong service to your new address. We'll organise the disconnection and connection for you so remember to give us as much notice as possible, as work may be required before we can get you up and running. If you are on a contract and Belong is available at your new address, we will restart your contract term once your service is activated at your new place.

Remember to take your modem with you but leave any nbn equipment at your old place.

We don't charge you anything to move your Belong service to a new address. If you're moving to an nbn area, an additional connection charge may apply if you are in a newly constructed building.

For a newly constructed building connected to the nbn, a once-off New Development Charge may apply – this is charged by nbn co to all service providers. This can be paid up front or month by month. If you're renting, ask your property manager or landlord whether they'll reimburse you for this charge.

Belong Voice is not available for new customers. If you are interested in a voice service, check out our great Belong mobile offers with national and international calls & text add-ons.

Depending on when you move into your new home, we will always need to do some sort on work in order to activate your service. The work required depends on the technology you're connecting to and whether we need to organise a technician to do work at your address.

ADSL connection timeframes

• For addresses that have been connected previously, we can usually get you up and running within the week.
• For addresses where additional work is required, connection times are generally between 8-23 days, as technicians are required.
• If the previous occupants have not disconnected their service, we'll need some paperwork from you, before the line can be legally disconnected. Once the paperwork's received and verified, you should be connected within 10 business days.

nbn connection timeframes

• For addresses that have been connected previously, we can usually get you up and running within the week.
• For addresses where an nbn technician is required your appointment is based on the availability of technicians in your area. We will arrange the first available appointment, unless you request a later one.
• If we find the previous occupants have not disconnected their service, we'll need some paperwork from you so we can work with nbn co to connect your service. Once the paperwork's received and verified, you should be connected within 10 business days.

Everything else

• Tell us early: If you're able to give us a few weeks' notice, we should be able to connect you on, or very close to, your move in date.
• Your modem: You should be able to use your existing modem at your new address but how you connect it might change. If you need an extra cable we can supply it when you request your move, and you will need to wait for it to be delivered before you can get connected.
• Technicians: Sometimes when your technician attempts to connect your service they might discover that the job will require more work than expected and they may not be able to complete all the work on the day. Sometimes technicians can’t make it to your premises on the agreed day due to weather conditions or other unforeseen events. If this happens, we'll keep you updated as we work with the technicians to complete your connection.

When you move home you can take your Belong Voice number with you, if you are moving within the same state. If you relocate to another state you will need a new number.

If the previous occupants have not disconnected their service, we'll need some paperwork from you, before the line can be legally disconnected. Once the paperwork's received and verified, you should be connected within 10 business days.