Why am I hearing a recorded message before I make a call?

3G closure reminders on affected devices

If you hear a message when you go to make a call, it’s because you’re using a device that was affected by Telstra’s 3G closure which began on 28 October 2024. 

How can I stop the message?

To stop hearing the message, you’ll need to either update your settings, or upgrade to a compatible device. Head to our 3G closure page for more information on what you need to do.

How do I make sure my phone’s compatible?

Look for an email from us about the closure – it’ll have exact instructions, based on the phone you’re using now. We would have sent it to the email address you use to log in to My Account.

If you can’t find the email, get in touch with us using the chat box in the bottom-right corner, or the number at the bottom of the page. If you can still send text messages, you can also text ‘3G’ to 3498 to find out how your phone’s affected, and what you need to do.

Once you’ve followed those instructions, allow 24 hours for our database to update. After that, you should stop hearing the message.

What about emergency calls?

This message won’t play before calls to Emergency 000.

More information about the 3G closure

If you’d like to know more about the closure, head to our 3G closure page.