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I'm having trouble topping up my data

There could be a couple of reasons you're having trouble topping up your data:

  • Insufficient funds. Make sure you've got enough money in your bank account to cover your top-up costs.

  • Out-of-date payment details. Check your latest payment information is up-to-date.

  • Exceeded data top-up limit. There is a maximum of 40 data top-ups per billing cycle.
     

If you've checked all that and you're still having trouble topping up your data, send us a message. We'll investigate why it’s not working and get back to you within 24 hours.

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