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What do I do if I can't pay my bill?

Belong is committed to providing simple plans with no surprises. But we also realise that life can throw all kinds of curveballs, and you may find yourself in genuine financial hardship and unable to pay for your Belong service. 

These situations may include, unemployment, sudden illness, a death in the family, or being affected by domestic or family violence, natural disasters such as fire, flood or drought, or any other temporary or ongoing cause.

How we can assist you

If your situation meets our criteria, we’ll work with you to get control of your Belong account sooner. Simply send us a message below. You'll be asked to log in to your account before proceeding. 

If your bill continues to go unpaid your service will eventually be restricted, then suspended and then finally disconnected. For more info check out

Send us a message

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Drop us a line and we'll be in touch pronto to help you out. During business hours we'll generally get back to you within two hours.