Skip to content

Two-step verification

Whenever you log in to your Belong account, we use security measures to make sure it’s really you logging in – and to keep out anyone else who might try to break into your account.

This increased security is important for protecting your account – and it’s also in line with the.

Two-step verification

To keep things really secure, we use ‘two-step verification’ – which is really just a fancy way of saying that every time you go to access your account, we use two different ways to check that everything’s legit.

The first ‘step’ is always your password, and the second step involves access to either your mobile phone or your email address.

That way even if someone somehow gets hold of your password, they’d still need access to your phone or email before they could log in to your account.

Getting set up for two-step verification

If you’re a new Belong customer, the first time you go to log in to your account you’ll be asked to set up two-step verification, by choosing a phone number or email address where we’ll send you a verification code. From then on, we’ll use that phone number or email address to verify you every time you go to log in.

If you’re already a Belong customer, and you aren’t using two-step verification at the moment, at some point over the next couple of months you’ll be asked to set up two-step verification when you log in to Belong.

Verifying you when you log in

Whenever you log in we always use two different steps to verify that you’re you – but there are a few different ways we can do it.

Step 1 – your password

You’ll always need your password to log in to your account.

Step 2 – access to your phone or email

Code sent by text message
Our standard approach is to send a verification code to your mobile phone.

Code sent by email
If there’s an issue with reaching you by mobile, we can send a verification code to your email address instead.

Facial or fingerprint recognition
If your phone has facial recognition or fingerprint recognition set up, you can use that to verify yourself when you’re logging in using the Belong app.

Verifying you when you contact us

We also might need to verify you when you contact us, or when one of our people gets in touch with you to resolve an issue.

In those situations we’ll send you a verification code by text message or email – to make sure it’s really you that’s asking for help with your account.

Logging in without your mobile phone

If you don’t have your mobile to hand, you can still log in using the website. Just choose ‘get my code by email instead’, and we’ll send the code to the email address linked to your Belong account.

Changing your verification contact phone number

Got a new phone number? Here’s how to change where your verification codes get sent:

  1. Log in to my account on the website or use the Belong app.

  2. If necessary, get the verification code sent to your email address and use it to verify your log in.

  3. Tap or hover over the small blue icon top-right of the screen, then choose My profile from the drop-down menu.

  4. Hit ‘Update’ next to your listed contact number, and follow the steps to change your number.

Having trouble logging in?

If you’re not getting your verification codes by mobile, try logging in using the website and getting your verification code sent to your email.


Was this article helpful?


Still need help? Get in touch

Call us on between 8am and 8pm, 7 days a week. Have your account number ready to go.

Mobile and data plan customers can also . We'll usually get back to you within 2 hours (Monday to Friday, 9am to 5pm).