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I can't connect to 4G

Problems with your Belong mobile service may be caused by a few different things. If you're having trouble connecting to 4G networks, try the following:

Check that airplane mode is turned off and 4G connectivity is turned on

If you're not sure how to do either of these things, please check your device manufacturer's website.

Check that you have data left in your allowance

To check how much data you have left, sign into your Belong account using your username and password and go to the Dashboard section of the app or website.

If you've run out, your data is slowed to a maximum of 1 Mbps. You can add a data top up via the Dashboard.

Reset your phone

Turn your phone off, wait a minute, then turn it back on again.

Try another device with 4G

Insert your Belong SIM into another device to see if you can access 4G.

Check our coverage map for outages in your area

Check our mobile coverage map to ensure your area is covered by 4G and there are no outages. 

If none of these things have helped, use live chat (via the button at the bottom of your screen) at the bottom of your screen and we'll look into it for you.


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Still need help? Get in touch

Call us on or go to the “Let’s chat” button at the bottom of your screen between 8am and 8pm (AEST), 7 days a week.