I'm not getting a signal on my device

Problems with your Belong mobile service may be caused by a few different things. If you're having trouble getting a signal, try the following:

1. Check that airplane mode is turned off 

If you're not sure how to do either of these things, please check your device manufacturer's website.

2. Turn your phone off, wait a minute, then turn it back on again

There may be an issue with your device - often these can be solved by simply powering off, waiting for a minute or two, and powering back on again. If you think you have a device issue and this doesn't fix it, please visit your manufacturer's website.

3. Try another device

Insert your Belong SIM into another device to see if you can get a signal. If there's no signal it might be that you have a damaged SIM and will need to order a replacement SIM. You can order a replacement SIM via the app or your Belong account. 

4. Check our mobile coverage map to ensure your area is covered.

If none of these things have helped, open live chat (via the button at the bottom of your screen) and we'll look into it for you.