How Belong will continue to support you during the coronavirus (COVID-19)

We're working to get and keep you connected

We understand now more than ever how important it is that you get the help and support you need to stay connected in these times of change and uncertainty.  

Our online support teams are working hard and handling your questions when they can.

We’re working at a reduced but dedicated capacity. We are answering questions within 48 hours and in order of urgency with connectivity and financial hardship as our top priority.

 

Online Help and Support

To help guide and assist you, we've put together a list of articles, troubleshooting tips and self service tools to help you manage your account and service on our Belong support page.

We'll be continuing to update this page with new information and how-to's, so it's a good idea to bookmark it so you can easily check back when you need to.

 

Technical support 

Mobile

If you need support with your mobile service, you can raise a support request by signing into your Belong account.

Internet broadband

To get home internet support during this time simply use the Help? button at the bottom of the page.

You'll need to answer a couple of questions about your issue or query but this will help our dedicated support team process and resolve your request faster.
 

Internet activation times

If you’re waiting for your internet service to be activated, please hold tight - the team are working on your order and will update you soon.
 

Technician appointments

To ensure everyone's safety, if you're self isolating, please reschedule your appointment. 

If you need to reschedule your appointment, simply use the Help? button at the bottom of the page. You'll need to answer a couple of questions about your issue or query (in this case, your appointment) but this will help our dedicated support team process and resolve your request faster.

 

Billing, payment and financial hardship queries

If you’ve got a billing issue, you might want to try paying or updating your details online before calling us or raising a support request.

You can do this by signing into your Belong account. Learn more about updating your payment details here.

There is no doubt a lot of us are going to find the next few months challenging. Belong is here to help keep and get you connected.

We have year-round affordable internet services, including unlimited home internet on all plans. For mobile we offer a variety of plans suited for your everyday needs.

If you find yourself experiencing financial hardship or need to talk to us about payment options, select the Help? button at the bottom of the page. We're here to help.

You can find more information about Belong's Financial Hardship policy here.