Transferring your mobile number to Belong

You can transfer your existing mobile number over to Belong in a few easy steps.

When can I transfer my mobile number?

We can only transfer your mobile number within these operating hours:

  • Monday-Friday – 8:00am-8:00pm (AEST/AEDST)
  • Saturday, Easter Monday and the Queen’s Birthday – 10:00am-6:00pm *AEST/AEDST)
  • Sunday and public holidays – however, the transfer won’t start until the next business day.

Transferring your number over to us usually takes up to 4 hours, but if you activate your SIM outside of our porting hours, it can take up to 36 hours.

IMPORTANT TO KNOW: If you decide to bring your number over to Belong, your current mobile provider may charge you for leaving, like early termination payments, so best to check that first.

 

What information do I need to transfer my mobile service to Belong?

To transfer your mobile number to we’ll ask you to provide us with:

  • The mobile number you want to transfer
  • The type of service you are transferring from (it’ll either be a pre-paid service, or a post-paid service – the kind where you receive a bill every month)
  • For pre-paid services, we’ll ask you for your date of birth. It must match the one you entered when you originally signed up your mobile service.
  • For post-paid services, we’ll need your mobile account number. You’ll find this on your bill.

Before you can transfer your mobile service to us, we’ll send you an SMS as part of the Pre-Port Verification process.

To do that, the number that you want to transfer over to us still needs to be active with your current telecommunication provider at the time of transfer – so don’t cancel your previous account before signing up with us.

You’ll be able to use your existing service during the transfer process, but once it's all complete your old service will be automatically disconnected.

 

Our Pre-Port Verification (PPV) process

Put simply - porting a phone number means transferring that number from one service provider to another.

We’re legally required to confirm that all customers transferring (porting) their service over to us from another service provider. This authentication process, known as Pre-Port Verification (PPV), has been implemented industry-wide to protect you and limit fraud, by preventing people from improperly transferring other people’s phone numbers. ​

When porting your mobile service from another provider to us, you’ll get sent a 6-digit code (the PPV code) via SMS message to the number being transferred. You’ll need to give this code to Belong to verify your request. 

 

Why are we doing this?

Pre-Port Verification helps us protect you from fraud by confirming the legitimacy of a port request before it is completed reducing the risk of fraud from illegitimate porting. 

 

What should I do if I received a Pre-Port verification code, but didn’t request the transfer of my number?

If you suspect your service has been fraudulently transferred  (including if you suspect that it has been transferred without your permission) or you’ve received a Pre-Port Verification SMS message from us but haven’t requested to transfer your service to Belong, you should contact your current provider, and the Australian Federal Police or the relevant State or Territory Police immediately to report that activity.  You should also notify Scamwatch or IDCARE.

There’s no need to contact Belong, as the number is not in our system yet.