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Why can't I access my data?

Problems with your Belong mobile service may be caused by a few different things. If you're having trouble connecting to data, try the following:

1. Check that airplane mode is turned off and data connectivity is turned on

If you're not sure how to do either of these things, please check your device manufacturer's website.

2. Check that you have data left in your allowance

To check how much data you have left, just go to the 'Dashboard' section of the app or website. If you've run out, your data is slowed to a maximum of 1 Mbps. Follow the prompts from the 'manage' section to add a data top up or upgrade your plan.

3. Turn your phone off, wait a minute, then turn it back on again

There may be an issue with your device - often these can be solved by simply powering off, waiting for a minute or two, and powering back on again. If you think you have a device issue and this doesn't fix it, please visit your manufacturer's website.

4. Try another device

Insert your Belong SIM into another device to see if you can access your data. If there's no signal it might be that you have a damaged SIM and will need to order a replacement SIM. You can order a replacement SIM via the app or your Belong account. 

5. Check our mobile coverage map

Ensure your area is covered and there are no outages. You can see our mobile coverage map here. If you still need help, please  visit our Support & contact page for information on how to contact us.

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