What’s changing?
We have reviewed the pricing of our internet plans, and they will be increasing by $5 per month from 22 October 2024.
Starter plan $65 to $70 per month
Standard Plus plan $80 to $85 per month
Premium plan $90 to $95 per month
Read the Critical Information Summary (PDF | 381 KB) and Key Facts Sheet (PDF | 46 KB)
for more information about our plans.
Why was this change made?
We understand that any price increase can be challenging, but this change allows us to continue investing in our network, services and customer support.
nbn co has also increased the price they charge us for wholesale internet, which is another factor contributing to our price increase.
When will my charges change?
You will receive an email or text from us before the price increase, giving you at least 30 days' notice.
Make sure your contact email address in your account is up to date so you don’t miss important information from us. Read our support article for more help. How do I update my email address?
What does this change mean for me?
You don’t have to do anything. The cost of your plan will increase by $5 per month from the date listed in your email or text. Nothing else on your plan will change.
Can I move to a different plan after the plan price changes?
If this plan no longer suits your needs you can change to another plan or cancel your service in your Belong account , at no cost to you.
We’re here if you need us
If you are experiencing financial hardship, you may like to look at how we could potentially help.
More questions?
If you have any questions at all, call us on 1300 235 664 or go to the “Let’s chat” button at the bottom of your screen between 8am and 8pm (AEST), 7 days a week.