It's simple to join Belong broadband

Join using your existing details

As you’re already a Belong customer, we’ll use your current details to complete your Belong broadband order

Terms and conditions

Introduction

Before we continue, I’ll need to send you a Critical Information Summary by email that summarises your plan in more detail than the general overview that I have provided on this call. After you’ve received it, we can finalise your order. If you’d prefer to finish the order now, I can send you the Critical Information Summary later. What would you like to do?

If you are selling Belong through one of our Face to Face Channels, please ensure you have provided your customer with a hard copy of the relevant Critical Information Summary located here https://www.belong.com.au/critical-information-summaries

100GB Broadband only M2M (Zone 1)

You must have an existing home phone to sign up for your service. You’ve chosen the Belong Regular plan with a 100GB monthly allowance, at $40 per month.

If you exceed the data amount, you won't be charged extra but your service will be slowed to 256kbps until the end of the month.

When you sign up your cost will be $60 for your modem.

The minimum total cost for your broadband service is $100 plus your phone line cost.

Unlimited Broadband only M2M (Zone 1)

You must have an existing home phone to sign up for your service. You’ve chosen the Belong Large plan with unlimited monthly data allowance, at $50 per month. 

When you sign up your cost will be $60 for your modem. 

The minimum total cost for your broadband service is $110 plus your phone line cost.

100GB Broadband only M2M (Zone 2/3)

You must have an existing home phone to sign up for your service. You’ve chosen the Belong Regular plan with a 100GB monthly allowance, at $65 per month. 

If you exceed the data amount, you won't be charged extra but your service will be slowed to 256kbps until the end of the month.

When you sign up your cost will be $60 for your modem. 

The minimum total cost for your broadband service is $125 plus your phone line cost.

Unlimited Broadband only M2M (Zone 2/3)

You must have an existing home phone to sign up for your service. You’ve chosen the Belong Large plan with unlimited monthly data allowance, at $80 per month. 

When you sign up your cost will be $60 for your modem. 

The minimum total cost for your broadband service is $140 plus your phone line cost.

Extended Network explanation

The address you provided to me earlier to see if Belong can provide you a service, determines the cost of your Belong service. Your address shows that you are living in our extended network area and our regular plans are not available for sale at your address. It is more expensive for us to provide ADSL services to the extended network area -  this is the same for other ISPs which are able to provide services in your area. You might have seen that some other ISPs call this ""off-net"". Rest assured that even though we are unable to provide you with our regular plans, Belong aims to be a competitive ISP and we will let you know if you will be eligible in the future for a plan on our regular costs. 

100GB Broadband only 12M (Zone 1)

You’ve chosen the Regular plan with a 100GB monthly allowance, at $35 per month for a 12 month term. 

Your monthly service fee is paid in advance on the first of each month via direct debit from your credit card/pay pal account. If you exceed the data amount, you won't be charged extra however, your service will be slowed to 256kbps until the end of the month. 

Your modem is free if you stay connected for 12 months. The total minimum cost for your service is $420, plus your phone line cost. 

If your Belong service is cancelled early, including moving to an area where Belong services aren’t available, an Early Termination Charge of up to $240 applies, being $20 x the remaining months in the contract, and will be deducted from your credit card/PayPal account.

Unlimited Broadband only 12M (Zone 1)

You’ve chosen the Large plan with unlimited monthly data allowance, at $45 per month for a 12 month term. 

Your monthly service fee is paid in advance on the first of each month via direct debit from your credit card/pay pal account.  

Your modem is free if you stay connected for 12 months. The total minimum cost for your service is $540, plus your phone line cost. 

If your Belong service is cancelled early, including moving to an area where Belong services aren’t available, an Early Termination Charge of up to $240 applies, being $20 x the remaining months in the contract, and will be deducted from your credit card/PayPal account. 

100GB Broadband only 12M (Zone 2/3)

You’ve chosen the Regular plan with a 100GB monthly allowance, at $60 per month for a 12 month term. 

Your monthly service fee is paid in advance on the first of each month via direct debit from your credit card/pay pal account. If you exceed the data amount, you won't be charged extra however, your service will be slowed to 256kbps until the end of the month. 

Your modem is free if you stay connected for 12 months. The total minimum cost for your service is $720, plus your phone line cost. 

If your Belong service is cancelled early, including moving to an area where Belong services aren’t available, an Early Termination Charge of up to $240 applies, being $20 x the remaining months in the contract, and will be deducted from your credit card/PayPal account.

Unlimited Broadband only 12M (Zone 2/3)

You’ve chosen the Large plan with unlimited monthly data allowance, at $75 per month for a 12 month term. 

Your monthly service fee is paid in advance on the first of each month via direct debit from your credit card/pay pal account.  

Your modem is free if you stay connected for 12 months. The total minimum cost for your service is $900, plus your phone line cost. 

If your Belong service is cancelled early, including moving to an area where Belong services aren’t available, an Early Termination Charge of up to $240 applies, being $20 x the remaining months in the contract, and will be deducted from your credit card/PayPal account. 

100GB ADSL bundle M2M (Zone 1)

You’ve chosen the Belong Regular Bundle, with a home line and 100GB monthly allowance, at $60 per month. This is paid in advance on the first of each month via direct debit from your credit card/pay pal account.

Local Calls are included with your fixed line plan, along with Calling Number Display. All other features including Silent Lines are not available with a Belong ADSL Bundle. We will put you on a No Entry Line so your name, address and phone number won’t be listed in the White Pages print, online and mobile directories, but this doesn’t provide the full range of features of a Silent Line such as blocking all call line identification and preventing identification in Directory Assistance databases. This also doesn't include Priority Assistance. Should you require a Silent Line or Priority Assistance, we recommend that you obtain a Telstra phone service and then you can join up to Belong ADSL Broadband.

If you exceed your broadband data allowance, you won't be charged extra but your service will be slowed to 256kbps until the end of the month. When you sign up your cost will be $60 for your modem. The total minimum cost for your service is $120.

Unlimited ADSL bundle M2M (Zone 1)

You’ve chosen the Belong Large Bundle, with a home line and unlimited monthly data allowance, at $70 per month. This is paid in advance on the first of each month via direct debit from your credit card/pay pal account. 

Local Calls are included with your fixed line plan, along with Calling Number Display. All other features including Silent Lines are not available with a Belong ADSL Bundle. We will put you on a No Entry Line so your name, address and phone number won’t be listed in the White Pages print, online and mobile directories, but this doesn’t provide the full range of features of a Silent Line such as blocking all call line identification and preventing identification in Directory Assistance databases. Should you require a Silent Line, we recommend that you obtain a Telstra phone service and then you can join up to Belong ADSL Broadband.

When you sign up your cost will be $60 for your modem. The total minimum cost for your service is $130.

100GB ADSL bundle M2M (Zone 2/3)

You’ve chosen the Belong Regular Bundle, with a home line and 100GB monthly allowance, at $85 per month. This is paid in advance on the first of each month via direct debit from your credit card/pay pal account. 

Local Calls are included with your fixed line plan, along with Calling Number Display. All other features including Silent Lines are not available with a Belong ADSL Bundle. We will put you on a No Entry Line so your name, address and phone number won’t be listed in the White Pages print, online and mobile directories, but this doesn’t provide the full range of features of a Silent Line such as blocking all call line identification and preventing identification in Directory Assistance databases. This also doesn't include Priority Assistance. Should you require a Silent Line or Priority Assistance, we recommend that you obtain a Telstra phone service and then you can join up to Belong ADSL Broadband.

If you exceed your broadband data allowance, you won't be charged extra but your service will be slowed to 256kbps until the end of the month. When you sign up your cost will be $60 for your modem. The total minimum cost for your service is $145.

Unlimited ADSL bundle M2M (Zone 2/3)

You’ve chosen the Belong Large Bundle, with a home line and unlimited monthly data allowance, at $100 per month. This is paid in advance on the first of each month via direct debit from your credit card/pay pal account. 

Local Calls are included with your fixed line plan, along with Calling Number Display. All other features including Silent Lines are not available with a Belong ADSL Bundle. We will put you on a No Entry Line so your name, address and phone number won’t be listed in the White Pages print, online and mobile directories, but this doesn’t provide the full range of features of a Silent Line such as blocking all call line identification and preventing identification in Directory Assistance databases. Should you require a Silent Line, we recommend that you obtain a Telstra phone service and then you can join up to Belong ADSL Broadband.

When you sign up your cost will be $60 for your modem. The total minimum cost for your service is $160.

100GB ADSL bundle 12M (Zone 1)

You’ve chosen the Regular Bundle with a 100GB monthly allowance, at $55 per month for 12 months for signing up to a 12 month term. Your monthly service fee is paid in advance on the first of each month via direct debit from your credit card/pay pal account. 

Local Calls are included with your fixed line plan, along with Calling Number Display. All other features including Silent Lines are not available with a Belong ADSL Bundle. We will put you on a No Entry Line so your name, address and phone number won’t be listed in the White Pages print, online and mobile directories, but this doesn’t provide the full range of features of a Silent Line such as blocking all call line identification and preventing identification in Directory Assistance databases. Should you require a Silent Line, we recommend that you obtain a Telstra phone service and then you can join up to Belong ADSL Broadband.

If you exceed the data amount, you won't be charged extra however, your service will be slowed to 256kbps until the end of the month. 

Your modem is free if you stay connected for 12 months. The total minimum cost for your service is $660.

If your Belong service is cancelled early, including moving to an area where Belong services aren’t available, an Early Termination Charge of up to $240 applies, being $20 x the remaining months in the contract, and will be deducted from your credit card/PayPal account.

Unlimited ADSL bundle 12M (Zone 1)

You’ve chosen the Large Bundle with unlimited monthly data allowance, at $65 per month for 12 months for signing up to a 12 month term. Your monthly service fee is paid in advance on the first of each month via direct debit from your credit card/pay pal account. 

Local Calls are included with your fixed line plan, along with Calling Number Display. All other features including Silent Lines are not available with a Belong ADSL Bundle. We will put you on a No Entry Line so your name, address and phone number won’t be listed in the White Pages print, online and mobile directories, but this doesn’t provide the full range of features of a Silent Line such as blocking all call line identification and preventing identification in Directory Assistance databases. Should you require a Silent Line, we recommend that you obtain a Telstra phone service and then you can join up to Belong ADSL Broadband.

Your modem is free if you stay connected for 12 months. The total minimum cost for your service is $780.

If your Belong service is cancelled early, including moving to an area where Belong services aren’t available, an Early Termination Charge of up to $240 applies, being $20 x the remaining months in the contract, and will be deducted from your credit card/PayPal account.

100GB ADSL bundle 12M (Zone 2/3)

You’ve chosen the Regular Bundle with a 100GB monthly allowance, at $80 per month for a 12 month term. Your monthly service fee is paid in advance on the first of each month via direct debit from your credit card/pay pal account. 

Local Calls are included with your fixed line plan, along with Calling Number Display. All other features including Silent Lines are not available with a Belong ADSL Bundle. We will put you on a No Entry Line so your name, address and phone number won’t be listed in the White Pages print, online and mobile directories, but this doesn’t provide the full range of features of a Silent Line such as blocking all call line identification and preventing identification in Directory Assistance databases. Should you require a Silent Line, we recommend that you obtain a Telstra phone service and then you can join up to Belong ADSL Broadband.

If you exceed the data amount, you won't be charged extra however, your service will be slowed to 256kbps until the end of the month. 

Your modem is free if you stay connected for 12 months. The total minimum cost for your service is $960.

If your Belong service is cancelled early, including moving to an area where Belong services aren’t available, an Early Termination Charge of up to $240 applies, being $20 x the remaining months in the contract, and will be deducted from your credit card/PayPal account.

Unlimited ADSL bundle 12M (Zone 2/3)

You’ve chosen the Large Bundle with unlimited monthly data allowance, at $95 per month for a 12 month term. Your monthly service fee is paid in advance on the first of each month via direct debit from your credit card/pay pal account. 

Local Calls are included with your fixed line plan, along with Calling Number Display. All other features including Silent Lines are not available with a Belong ADSL Bundle. We will put you on a No Entry Line so your name, address and phone number won’t be listed in the White Pages print, online and mobile directories, but this doesn’t provide the full range of features of a Silent Line such as blocking all call line identification and preventing identification in Directory Assistance databases. Should you require a Silent Line, we recommend that you obtain a Telstra phone service and then you can join up to Belong ADSL Broadband.

Your modem is free if you stay connected for 12 months. The total minimum cost for your service is $1140.

If your Belong service is cancelled early, including moving to an area where Belong services aren’t available, an Early Termination Charge of up to $240 applies, being $20 x the remaining months in the contract, and will be deducted from your credit card/PayPal account.

Transfer DSL (Broadband only)

• Before we proceed with your order, this is a reminder that you are transferring your broadband service from your current provider to Belong.

• The usual transfer time to bring across your broadband service will take between 2 – 7 business days. We will send you a SMS when the transfer is complete, or keep you updated if there will be any delays in the transfer.

• There may be some downtime before your broadband service is activated, this is usually less than an hour. 

• You may have to pay an early termination fee for leaving your current provider if you are on a contract. If you are unsure about this, we suggest you get in contact with your current provider.  

• Please confirm your details (name, address) and your consent to the transfer of your broadband service from your current provider to Belong.

Transfer Phone (Port)

• Before we proceed with your order, this is a reminder that you are transferring your phone line from your current provider to Belong.

• The usual transfer time to bring across your telephone service will take between 8 – 23 business days. We will send you a SMS when the transfer is complete, or keep you updated if there will be any delays in the transfer.

• Your service will be suspended during the transfer. This will result in down time from when your current service is disconnected until your Belong service is active.  

• You may have to pay an early termination fee for leaving your current provider if you are on a contract. If you are unsure about this, we suggest you get in contact with your current provider. Once your order has completed with us, please ensure that your current provider closes your account so you do not continue to get charged by them. 

• You can log into your account at belong.com.au to track the transfer of your service.

• Please confirm your details (name, address) and your consent to the transfer of your broadband service from your current provider to Belong.

 

Transfer Phone (TLS Line) and DSL if applicable

• Before we proceed with your order, this is a reminder that you are transferring your service from your current provider to Belong.

• The usual transfer time to bring across your service will take between 2 – 7 business days. We will send you a SMS when the transfer is complete, or keep you updated if there will be any delays in the transfer.

• If you also have a DSL service, there may be some downtime before your Belong service is activated, this is usually less than an hour. 

• You may have to pay an early termination fee for leaving your current provider if you are on a contract. If you are unsure about this, we suggest you get in contact with your current provider. 

• You can log into your account at belong.com.au to track the transfer of your service.

• Please confirm your details (name, address) and your consent to the transfer of your broadband and telephone service from your current provider to Belong.

100GB nbn M2M

You’ve chosen the Regular plan with a 100GB monthly allowance, at $55 per month.  

This is paid in advance on the first of each month via direct debit from your credit card/pay pal account. If you exceed the data amount, you won't be charged extra however, your service will be slowed to 256kbps until the end of the month. 

When you sign up your cost will be $60 for your modem. There is no activation fee for your Belong service on the nbn. The total minimum cost for your service is $115.

If you have any other internet services with another provider we suggest you contact them to disconnect those services after we connect your nbn service. You will be responsible for any charges you incur under your current contract including any termination fees.

1000GB nbn M2M

You’ve chosen the Extra Large plan with a 1000GB monthly allowance, at $70 per month.  

This is paid in advance on the first of each month via direct debit from your credit card/pay pal account. If you exceed the data amount, you won't be charged extra however, your service will be slowed to 256kbps until the end of the month. 

When you sign up your cost will be $60 for your modem. There is no activation fee for your Belong service on the nbn. The total minimum cost for your service is $130.

If you have any other internet services with another provider we suggest you contact them to disconnect those services after we connect your nbn service. You will be responsible for any charges you incur under your current contract including any termination fees.

UNLIMITED nbn M2M

You’ve chosen the Extra Large plan with with unlimited data,  at $70 per month.  

This is paid in advance on the first of each month via direct debit from your credit card/pay pal account.

When you sign up your cost will be $60 for your modem. There is no activation fee for your Belong service on the nbn. The total minimum cost for your service is $130.

If you have any other internet services with another provider we suggest you contact them to disconnect those services after we connect your nbn service. You will be responsible for any charges you incur under your current contract including any termination fees.

100GB nbn 12M

You’ve chosen the nbn Regular plan with a 100GB monthly allowance, at $50 per month for a 12 month term. 

Your monthly service fee is paid in advance on the first of each month via direct debit from your credit card/pay pal account. 

If you exceed the data amount, you won't be charged extra however, your service will be slowed to 256kbps until the end of the month. 

Your modem is free if you stay connected for 12 months. There is no activation fee for your Belong service on the nbn. The total minimum cost for your service is $600.

If your Belong service is cancelled early, including moving to an area where Belong services aren’t available, an Early Termination Charge of up to $240 applies, being $20 x the remaining months in the contract, and will be deducted from your credit card/PayPal account. 

If you have any other internet services with another provider we suggest you contact them to disconnect those services after we connect your nbn service. You will be responsible for any charges you incur under your current contract including any termination fees.

UNLIMITED nbn 12M

You’ve chosen the nbn Extra Large plan with unlimited data, at $65 per month for a 12 month term. 

Your monthly service fee is paid in advance on the first of each month via direct debit from your credit card/pay pal account. 

Your modem is free if you stay connected for 12 months. There is no activation fee. The total minimum cost for your service is $780.

If your Belong service is cancelled early, including moving to an area where Belong services aren’t available, an Early Termination Charge of up to $240 applies, being $20 x the remaining months in the contract, and will be deducted from your credit card/PayPal account. 

If you have any other internet services with another provider we suggest you contact them to disconnect those services after we connect your nbn service. You will be responsible for any charges you incur under your current contract including any termination fees.

100GB nbn M2M nbn CONNECTION CHARGE (upfront)

You’ve chosen the Regular plan with a 100GB monthly allowance, at $55 per month.  

This is paid in advance on the first of each month via direct debit from your credit card/pay pal account. If you exceed the data amount, you won't be charged extra however, your service will be slowed to 256kbps until the end of the month. 

A $300 charge applies because you’re in a newly constructed building and not already connected to the nbn. When you sign up your cost will be $360 for your modem and the nbn Connection Charge. There's no activation fee. The total minimum cost for your service is $415.

If you have any other internet services with another provider we suggest you contact them to disconnect those services after we connect your nbn service. You will be responsible for any charges you incur under your current contract including any termination fees.

UNLIMITED nbn M2M nbn CONNECTION CHARGE (upfront)

You’ve chosen the Extra Large plan with with unlimited data , at $70 per month.  

This is paid in advance on the first of each month via direct debit from your credit card/pay pal account. A $300 charge applies because you’re in a newly constructed building and not already connected to the nbn. When you sign up your cost will be $360 for your modem and the nbn Connection Charge. There's no activation fee. The total minimum cost for your service is $430.

If you have any other internet services with another provider we suggest you contact them to disconnect those services after we connect your nbn service. You will be responsible for any charges you incur under your current contract including any termination fees.

100GB nbn 12M nbn CONNECTION CHARGE (monthly)

You’ve chosen the nbn Regular plan with a 100GB monthly allowance, at $50 per month for 12 months. A $300 charge applies because you’re in a newly constructed building and not already connected to the nbn. The nbn Connection Charge is $25 per month for 12 months. Your total monthly cost is $75, paid in advance on the first of each month via direct debit from your credit card/pay pal account. 

If you exceed the data amount, you won't be charged extra however, your service will be slowed to 256kbps until the end of the month. 

Your modem is free if you stay connected for 12 months. There is no activation fee. The total minimum cost for your service is $900.

If your Belong service is cancelled early, including moving to an area where Belong services aren’t available, an Early Termination Charge of up to $240 applies, being $20 x the remaining months in the contract. You'll also need to pay the outstanding balance of the nbn Connection Charge, being $25 x the remaining months in the plan. This will all be deducted from your credit card/PayPal account. 

If you have any other internet services with another provider we suggest you contact them to disconnect those services after we connect your nbn service. You will be responsible for any charges you incur under your current contract including any termination fees.

UNLIMITED nbn 12M nbn CONNECTION CHARGE (monthly)

You’ve chosen the nbn Extra Large plan with unlimited data, at $65 per month for 12 months. A $300 charge applies because you’re in a newly constructed building and not already connected to the nbn.  The nbn Connection Charge is $25 per month over 12 months. Your total monthly cost is $90, paid in advance on the first of each month via direct debit from your credit card/pay pal account. 

Your modem is free if you stay connected for 12 months. There is no activation fee. The total minimum cost for your service is $1080.

If your Belong service is cancelled early, including moving to an area where Belong services aren’t available, an Early Termination Charge of up to $240 applies, being $20 x the remaining months in the contract. You'll also need to pay the outstanding balance of the nbn Connection Charge, being  $25 x the remaining months in the plan. This will all be deducted from your credit card/PayPal account. 

If you have any other internet services with another provider we suggest you contact them to disconnect those services after we connect your nbn service. You will be responsible for any charges you incur under your current contract including any termination fees.

100GB nbn 12M NDC (upfront)

You’ve chosen the nbn Regular plan with a 100GB monthly allowance, at $50 per month for 12 months. A $300 charge applies because you’re in a newly constructed building and not already connected to the nbn. You've selected to pay this charge upfront when you sign up. 

Your monthly charge is paid in advance on the first of each month via direct debit from your credit card/pay pal account. 

If you exceed the data amount, you won't be charged extra however, your service will be slowed to 256kbps until the end of the month. 

The modem is free if you stay connected for 12 months.. There is no activation fee. The total minimum cost for your service is $900.

If your Belong service is cancelled early, including moving to an area where Belong services aren’t available, an Early Termination Charge of up to $240 applies, being $20 x the remaining months in the contract. This will all be deducted from your credit card/PayPal account. 

If you have any other internet services with another provider we suggest you contact them to disconnect those services after we connect your nbn service. You will be responsible for any charges you incur under your current contract including any termination fees.

UNLIMITED nbn 12M NDC (upfront)

You’ve chosen the nbn Large plan with Unlimited data, at $65 per month for 12 months. A $300 charge applies because you’re in a newly constructed building and not already connected to the nbn. You've selected to pay this charge upfront when you sign up. 

Your monthly charge is paid in advance on the first of each month via direct debit from your credit card/pay pal account. 

Your modem is free if you stay connected for 12 months. There is no activation fee. The total minimum cost for your service is $1080.

If your Belong service is cancelled early, including moving to an area where Belong services aren’t available, an Early Termination Charge of up to $240 applies, being $20 x the remaining months in the contract. This will all be deducted from your credit card/PayPal account. 

If you have any other internet services with another provider we suggest you contact them to disconnect those services after we connect your nbn service. You will be responsible for any charges you incur under your current contract including any termination fees.

Fibre to the Node (FTTN) and Fibre to the Building (FTTB) definitions and explanation

FTTN is Optical Fibre leading to a node in the street, then connects via existing copper cable to your address, wired to a wall socket inside your premises.

FTTB is optical fibre leading to a node within the building communications room, then copper cable to your apartment, wired to a wall socket inside your premises.

Your nbnTM service will be connected using the existing copper line to your house. During this connection, nbn co will cut over the line resulting in the loss of your existing phone service. Your existing provider will also be notified by nbn co. Once your nbn service is connected, you will no longer be able to receive or make calls using this phone number.

12/1 (nbnTM only)

Your nbn service has a standard speed which has a maximum achievable speed of 12 Mbps for downloading into the home and 1 Mbps for uploading.

The speeds you will experience at home will often be less than your maximum speed due to factors like your in home set up, how and when you use the internet and our network capacity during typical evenings due to other users.

25/5 (nbnTM only)

You’ve also chosen the Standard Evening Speed Boost for an extra $10 per month. This gives you typical evening speeds of 15 Mbps for downloading into the home between 7pm and 11pm.

The speeds you will experience at home, may be affected by factors like the nbn technology at your address, your in home set up, how and when you use the internet, and our network load during typical evenings due to other users.

100/40 (nbnTM only)

You’ve also chosen the Premium Evening Speed Boost for an extra $30 per month. This gives you typical evening speeds of 60 Mbps for downloading into the home between 7pm and 11pm.

The speeds you will experience at home, may be affected by factors like the nbn technology at your address, your in home set up, how and when you use the internet, and our network load during typical evenings due to other users.

National

You’ve chosen the National Pack with unlimited calls to standard local and interstate numbers, and standard Australian mobile numbers for $10 per month, which is paid in advance on the first of each month via direct debit from your credit card/pay pal account.

Your Belong Voice number is on a No Entry Line and won’t be listed in the White Pages print, online and mobile directories, but we don’t provide the full range of features of a Silent Line such as blocking all call line identification and preventing identification in Directory Assistance databases. Should you require a Silent Line, we recommend that you obtain a Telstra phone service.

You cannot choose your Belong Voice number. We will allocate you a number based on your State of residence, but your number may not be a local number to your area. This means people calling you may pay a long distance call rate instead of a local call rate even if they live in your area.

You can keep using the same Belong Voice number if you move somewhere else, including to somewhere else within your State, however should you move interstate, you’ll  be issued a new Belong  Voice number as part of the moves process. 

You will not be able to port an existing number from another service provider or to port your Belong Voice number to another service provider.

International

You’ve chosen the International Pack with unlimited calls to landlines and mobile phones in China, India, Germany, Hong Kong, Malaysia, New Zealand, Singapore, South Korea, UK and USA for $10 per month, which is paid in advance on the first of each month via direct debit from your credit card/pay pal account.

Your Belong Voice number is on a No Entry Line and won’t be listed in the White Pages print, online and mobile directories, but we don’t provide the full range of features of a Silent Line such as blocking all call line identification and preventing identification in Directory Assistance databases. Should you require a Silent Line, we recommend that you obtain a Telstra phone service.

You cannot choose your Belong Voice number. We will allocate you a number based on your State of residence, but your number may not be a local number to your area. This means people calling you may pay a long distance call rate instead of a local call rate even if they live in your area.

You can keep using the same Belong Voice number if you move somewhere else, including to somewhere else within your State, however should you move interstate, you’ll  be issued a new Belong  Voice number as part of the moves process. 

You will not be able to port an existing number from another service provider or to port your Belong Voice number to another service provider.

National & International

You’ve chosen the National Pack with unlimited calls to standard local and interstate numbers, and standard Australian mobile numbers and the International Pack with 1000GB calls to landlines and mobile phones in China, India, Germany, Hong Kong, Malaysia, New Zealand, Singapore, South Korea, UK and USA for $20 per month, which is paid in advance on the first of each month via direct debit from your credit card/pay pal account.

Your Belong Voice number is on a No Entry Line and won’t be listed in the White Pages print, online and mobile directories, but we don’t provide the full range of features of a Silent Line such as blocking all call line identification and preventing identification in Directory Assistance databases. Should you require a Silent Line, we recommend that you obtain a Telstra phone service.

You cannot choose your Belong Voice number. We will allocate you a number based on your State of residence, but your number may not be a local number to your area. This means people calling you may pay a long distance call rate instead of a local call rate even if they live in your area.

You can keep using the same Belong Voice number if you move somewhere else, including to somewhere else within your State, however should you move interstate, you’ll be issued a new Belong Voice number as part of the moves process. 

You will not be able to port an existing number from another service provider or to port your Belong Voice number to another service provider.

ADSL (transfer) Next Steps

Thank you for your time to complete your Belong ADSL order with me today. We will send you a confirmation email of your order explaining what the next steps are to get you up and running with your Belong service along with the Critical Information Summary for your order. 

We will send you your modem in the next 1 to 2 business days. We will send you an sms to let you know once your service has been activated and ready for use. 

Do you agree to these terms?

ADSL (non transfer) Next Steps

Thank you for your time to complete your Belong ADSL order with me today. We will send you a confirmation email of your order explaining what the next steps are to get you up and running with your Belong service along with the Critical Information Summary for your order. 

We will send you your modem in the next 1 to 2 business days and your Belong ADSL service should be activated within 8 to 23 business days. We will send you an sms to let you know once your Belong ADSL service has been activated and ready for use. You can track your order online, such as whether your modem has been sent out and the date your Belong service will be activated on by logging into your account at belong.com.au. 

Do you agree to these terms?

nbn Next Steps

Thank you for your time to complete your Belong nbn order with me today. We will send you a confirmation email of your order explaining what the next steps are to get you up and running with your Belong service along with the Critical Information Summary for your order. 

We will send you your modem in the next 1 to 2 business days. We will also arrange for a nbn technician to install nbn equipment in your home if required. As nbn co provides this installation, we will do our best to arrange for the appointment happen as soon as possible, but we cannot guarantee that the nbn co technician will be able to attend your home at their nominated time as it is subject to nbn Co's availability. If you do not need nbn co equipment installed or after installation is complete, your Belong nbn service should then be activated within 2 to 7 business days. We will send you an sms to let you know once your Belong service on the nbn has been activated and ready for use. You can track your order online, such as whether your modem has been sent out and the date your Belong service will be activated on by logging into your account at belong.com.au.

Do you agree to these terms?

Change of Mind

If you change your mind and cancel your order before activation, we may charge a $100 fee.

Cooling-off

Under Australian Consumer Law, you have a right to cancel this agreement without any reason within 10 business days. This is known as the cooling-off period. It starts the first business day after you sign up for a door to door sale, or the first business day after you receive a copy of the agreement if you signed up via phone If you wish to cancel, call us on 1300 235 664 or email us at cancel@belong.com.au We’re not permitted to supply goods or services, or ask for or accept payment for the goods or services during the cooling off period.