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How do I reactivate my suspended service?

How to get your full service back online

If we’ve suspended your service, the things you can use it for will be extremely limited until we receive the payment for your overdue bill. Once you make that payment, your account should be back to normal within a couple of hours.

If you can’t pay your bill

If you’re not in a position to pay a bill, please get in touch, as leaving your bill unpaid can lead to disconnection. We have a range of payment assistance options to take the pressure off if you’re experiencing financial hardship.

For more information, take a look at our payment assistance page. You can also get in touch with us on 1800 979 544 (Monday to Friday, 9am to 7pm), by using the ‘Let’s chat’ button in the bottom right-hand corner or by emailing

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Call us on or go to the “Let’s chat” button at the bottom of your screen between 8am and 8pm (AEST), 7 days a week.