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Getting a refund for an in‑store SIM

You can get a full refund for a Belong SIM bought in-store if:

  • It’s within 30 days of purchase.

  • You have your receipt.

  • You haven’t set up and connected your mobile service.

You’ll be eligible for a refund of the purchase price of the SIM card – not the SIM value (e.g. if you bought a $34 SIM for $25, you’ll get refunded $25).

To get started, use live chat (via the button at the bottom of your screen) or call us on .

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Call us on or go to the “Let’s chat” button at the bottom of your screen between 8am and 8pm (AEST), 7 days a week.