If you’re transferring your number to Belong eSIM, you need an installation key to install eSIM. You received your installation key via SMS when your order was confirmed. It’s 8 characters, starting with ‘BE’. Follow these steps to find your installation key.
Go to your SMS messages.
View messages from ‘Belong’.
Get your installation key from your SMS inbox – it’s an 8-digit code, starting with BE (e.g. BE123123).
[BEXXXXXX] is your eSIM installation key. You need it to install your eSIM.
Look after it: it’s like a password for your eSIM.
It’s the only time you’ll get it — we can’t send it to you again. Take a screenshot so it doesn’t get lost in your inbox.
(Not you trying to get a Belong eSIM? Call Belong on 1300 235 664.)
Your installation key is like a password for your eSIM so keep it safe. We can’t send you a new one – screenshot it as a back-up.
How do I know when I got my installation key?
We sent the SMS with the installation key when your order was confirmed. This was when you made your first payment for this service.
Around that time, we sent an email to the email address on your Belong account with subject line ‘We’re transferring your service to Belong’. When searching your SMS messages from Belong, refer to the time we sent this email.
Still having trouble?
Get in touch with us by starting a LiveChat or calling between 8am-8pm AEST, 7 days a week.