Use My Account to make simple changes to your account
Got your My Account details, but not sure why you might need them? Here’s the lowdown on what you can use My Account for, if you ever need to.
You can access my account either in your browser, or via the Belong app available on both the Apple App Store and Google Play Store.
To see your Belong account management options:
Select ‘Manage internet/mobile/data’ for the plan you want to make changes to
Scroll down to see all available options
Checking/changing your plan
My Account will show you any services that are registered with your email address. From there you can:
See the details of each plan
Change to a higher/lower plan
For mobile plans, see how much data you have left
See a summary of your monthly charges
For mobile plans, add an International Roaming travel pack
Update your details
While you can’t change all your details in My Account, there are plenty you can:
Payment details
Address
Contact number
Password
If you can’t change something yourself, you can also make an enquiry through My Account and our team can look into it for you.
Make/update payments
You can also use My Account to:
Update your payment details (if you have multiple services with us, you’ll need to update their payment details separately)
Top-up your account (make a one-off payment towards your next bill)
Move your service
Let us know if you need your internet connection moved to a new address up to two months ahead of time.
Manage your data
If you have a Belong mobile plan, you can also use My Account to:
Send data to another Belong mobile customer
Buy a data top-up
See when your data allowance resets
See how much data is in your data bank