Belong Mobile

Number Porting - Customer Authorisation Terms and Conditions

Important information about the transfer

Process

If you agree to this transfer, we will speak to your existing mobile service provider to validate your request. We won't be able to complete the transfer if it's not validated. If we run into any issues, we'll call you on the number you have provided. Once it's validated, we'll initiate the transfer. The process usually takes less than 4 hours but may take a couple of days and your service may be interrupted during this time. We'll send you a text to let you know the transfer is complete and that you can start to use your new service.

Delay

If the transfer takes more than a couple of days, we suggest you try turning your phone off and on. If after 30 days the transfer has failed, you must return the SIM card to us. If not, we might bill you for a mobile service.

Transfer enquiries

If you have any questions about the transfer, please contact us. Get in touch if you want to confirm that the transfer has occurred or to lodge an enquiry or complaint about the transfer, to determine handset compatibility or any other service related matter. If you're experiencing any faults with your service whilst it is being transferred to Belong please contact your existing mobile service provider.

Confirmation

By accepting these terms, you confirm:

  • you are authorised to request the transfer of this mobile number; and
  • you have been advised by Belong that by transferring this mobile number, the service and/or related services associated with that number may be disconnected from my existing mobile service provider, and may result in finalisation of the account for the service.

Authorisation

By accepting these terms, you authorise:

  • the disclosure of this number and details of this transfer to other service providers, suppliers and financial institutions for the purpose of call and message routing, transferring this service, complaint handling, managing network faults and preventing and investigating fraud; and
  • this mobile number to be transferred to Belong.

Acknowledgement

By accepting these terms you acknowledge that Belong has advised you that:

  • although you have the right to transfer this mobile number to Belong, there may be costs and obligations associated with your existing mobile service and with transferring this mobile number;
  • you may have an existing contract with your existing mobile service provider; and
  • such contract may include an obligation to make early termination payments to the provider.

Your authorisation is valid for 30 days from the date you submit it.

Last updated on 30th September 2017