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Upcoming security upgrades for all Belong accounts

We’re making some security upgrades to our systems. During this work, some things will be impacted like you won’t be able to access your account and some notifications from us will be delayed. Read on to find out what you need to know.

What’s happening?

We’re always making upgrades to the security and stability of our systems. We have four updates coming up that will make logging into your account unavailable.

Here’s when we’ll be making these changes:

  1. 11pm, Saturday 3 June to 12pm, Sunday 4 June AEST.

  2. 12am, Sunday 18 June to 8:00am, Sunday 18 June AEST.

  3. 11pm, Saturday 8 July to 12:00pm, Sunday 9 July AEST.

  4. 11pm, Saturday 15 July to 10:00am, Sunday 16 July AEST.

The upgrade times may change due to unexpected situations, so we recommend checking back before the upgrade to confirm.

What does this mean for you?

You'll still be able to use your phone service but you won’t be able to log into your account – or make any changes to your account – during the above upgrade windows.

Any message we send updating you on your usage, like notification on how much data or how many call minutes you have left or whether you are about to reach your monthly limit, will be delayed.

Any updates about international roaming will also be delayed. That includes activation alerts and usage notifications. You also won’t be able to buy a new travel pack during the upgrades.

If you want to see how much data you have left, check any bills or change your payment method before our upgrade works start, head over to your account.

Can I call someone to access my account during the upgrades?

The systems our customer care team use are also being upgraded. They won’t be able to access customer information during the upgrade windows and our call centre will be closed during the above maintenance windows.

Here’s when our call centre will reopen after the upgrades:

  1. 12pm Sunday 4 June AEST.

  2. 8am, Sunday 18 June AEST.

  3. 12pm, Sunday 9 July AEST.

  4. 10am, Sunday 16 July AEST.

The upgrade times may change due to unexpected situations, so we recommend checking back before the upgrade to confirm.