Refunds for non-connected mobile services
In April 2021, while updating our billing systems, we discovered that some customers had been charged for a new SIM but were unable to connect to our Belong mobile service.
What happens now?
We’re now trying to refund the people who were charged – either directly, by returning the money to the account that was charged, or by cheque (if the relevant account has been closed).
Have I been affected?
If you were one of the people affected you’ll already have been sent an email to let you know.