Skip to content
open main navigation modal
Belong - back to homepage
Start of modal
Internet Plans
SIM Plans
Phones
About Belong
Help
Log in
Start of link panel
Belong - back to homepage
Internet Plans
SIM Plans
Phones
About Belong
Help
Log in
Home
Privacy and terms
nbn customer terms
nbn customer terms
We're making some changes to our customer terms
They'll become effective on 18/05/24. You can see the changes below.
Who’s eligible?
What do you need to sign up?
Application process
Starting your service
Service Activation (From 26/03/2024)
Modem
Free $80 SIM
nbn New Development Charge (NDC)
Sharing your information with nbn co
We don’t support specialised services
Security or Medical Alarms and Specialised services (From 26/03/2024)
Installation needs owner’s consent
Helping with installation
Installation appointments
On installation day
Non-standard installations
Requesting a transfer
Downtime during transfer
Your provider email address
Changing your plan
Static IP addresses
Using your nbn equipment properly
Maintaining your service
Keeping your equipment safe
Charges from nbn co
Requesting to move
nbn co acknowledgment
Cancelling your service
Transferring obligations (From 26/03/2024)