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Privacy and terms
nbn product terms
nbn product terms
Who’s eligible?
What do you need to sign up?
Application process
Starting your service
Service Activation
Modem
Bonus $80 SIM
nbn New Development Charge (NDC)
Sharing your information with nbn co
Security or Medical Alarms and Specialised services
Installation needs owner’s consent
Helping with installation
Installation appointments
On installation day
Non-standard installations
Requesting a transfer
Downtime during transfer
Your provider email address
Changing your plan
Static IP addresses
Using your nbn equipment properly
Maintaining your service
Keeping your equipment safe
Charges from nbn co
Requesting to move
nbn co acknowledgment
Cancelling your service
Transferring obligations
Archived terms
Bonus $80 SIM (Until 15/10/2024)
Cancelling your service (Until 2/09/2024)
Tracking your usage (Until 29/01/2024)