Reactivate a restricted or suspended service

Important: If we haven’t received your outstanding payment within 25 days from your monthly payment due date, your service will be suspended and you’ll lose all your banked data.

For more info on what happens if your service goes unpaid, check out What happens if I can’t pay my mobile bill?

Resuming your service:

To resume your service, you'll need to pay the outstanding amount.
Once that's done, we'll get you back up and running within about 2 hours. 

Updating your payment details:
Need to change the way you pay? Here's how to Update your payment details.

Avoid getting disconnected

Belong is committed to providing simple plans with no surprises. But we also realise that life can throw all kinds of curve balls, and you may find yourself in genuine financial hardship and unable to pay for your Belong service.

To avoid having your service disconnected, send us a support request using the button below. 

If your situation meets our Financial Hardship policy criteria, we'll work with you to get control of your Belong account sooner.