I can't connect to my new Belong mobile service

Connecting a new mobile service with a new number can take up to 10 minutes once you've completed the set up and connect process. 

If you're transferring your number over from another provider it's usually activated within 4 hours, but if you activate your SIM outside of Belong porting hours (8am- 8pm, Monday to Friday and 10am - 6pm, Saturday) it can take up to 36 hours.

You'll receive an email notifying you when your mobile service is connected.


If your service is still not connected after this time, contact support and we'll look into it for you. 

If you’re not already logged in, you’ll be directed to sign in to your Belong account before proceeding.