Connecting a new mobile service with a new number can take up to 10 minutes once you've completed the set up and connect process.
If you're transferring your number over from another provider it's usually activated within 4 hours, but if you activate your SIM outside of Belong porting hours (8am- 8pm, Monday to Friday and 10am - 6pm, Saturday) it can take up to 36 hours.
You'll receive an email notifying you when your mobile service is connected.
If your service is still not connected after this time, send us a message and we'll look into it for you.
If you’re not already logged in, you’ll be directed to log in to your Belong account before proceeding.Send us a message