How do I set up and activate my mobile service?
We’ve made setting up and getting your Belong service activated painless as possible.
Choose your plan and order your free SIM (we’ll send it out to you in the mail) or grab a Belong SIM in any participating store.
I’ve got my SIM. What now?
You'll need to set up an account so we can get you connected.
Before we get to that step, make sure you have the following details handy:
- Residential address
- Email address
- Date of birth
- Mobile phone and account number (if transferring to Belong from another provider). These details will need to match the one registered at your previous provider for your mobile number to transfer successfully.
We’ll ask for your payment details at this point. We accept:
Next, click the Connect button below and follow the prompts.
When your set up is complete, we'll email you to let you know your service is now active. You then just insert your Belong SIM to start using your service. If you’ve selected a new number, we’ll let you know what it is when connected.
Connecting a new mobile service with a new number can take up to 10 minutes once you've completed the set up and connect process.
If you're transferring your number over from another provider it's usually activated within 4 hours, but if you activate your SIM outside of Belong porting hours (8am- 8pm, Monday to Friday and 10am - 6pm, Saturday) it can take up to 36 hours.
What information do I need to transfer my mobile service to Belong?
To transfer your mobile number to we’ll ask you to provide us with:
- The mobile number you want to transfer
- The type of service you are transferring from (it’ll either be a pre-paid service, or a post-paid service – the kind where you receive a bill every month)
- For pre-paid services, we’ll ask you for your date of birth. It must match the one you entered when you originally signed up your mobile service.
- For post-paid services, we’ll need your mobile account number. You’ll find this on your bill.
Before you can transfer your mobile service to us, we’ll send you an SMS as part of the Pre-Port Verification process.
To do that, the number that you want to transfer over to us still needs to be active with your current telecommunication provider at the time of transfer – so don’t cancel your previous account before signing up with us.
You’ll be able to use your existing service during the transfer process, but once it's all complete your old service will be automatically disconnected.
Our Pre-Port Verification (PPV) process
Put simply - porting a phone number means transferring that number from one service provider to another.
We’re legally required to confirm that all customers transferring (porting) their service over to us from another service provider. This authentication process, known as Pre-Port Verification (PPV), has been implemented industry-wide to protect you and limit fraud, by preventing people from improperly transferring other people’s phone numbers.
When porting your mobile service from another provider to us, you’ll get sent a 6-digit code (the PPV code) via SMS message to the number being transferred. You’ll need to give this code to Belong to verify your request.
Why are we doing this?
Pre-Port Verification helps us protect you from fraud by confirming the legitimacy of a port request before it is completed reducing the risk of fraud from illegitimate porting.
What should I do if I received a Pre-Port verification code, but didn’t request the transfer of my number?
If you suspect your service has been fraudulently transferred (including if you suspect that it has been transferred without your permission) or you’ve received a Pre-Port Verification SMS message from us but haven’t requested to transfer your service to Belong, you should contact your current provider, and the Australian Federal Police or the relevant State or Territory Police immediately to report that activity. You should also notify Scamwatch or IDCARE.
There’s no need to contact Belong, as the number is not in our system yet.
Things you should know: When you order or purchase your Belong SIM, you'll receive a 3-in-1 SIM card so you can punch out the Standard, Micro or Nano SIM your device requires.
Finally - Welcome to Belong!