Listed / unlisted numbers and the Integrated Public Number Database

The Integrated Public Number Database


When you’re given a phone number by any Australian carriage provider – including Belong – your number and details also gets submitted to the national Integrated Public Number Database (also known as the IPND), where those details are kept for use in emergency response, law enforcement and policy research.

Jump to more info on the Integrated Public Number Database.


Listed and unlisted phone numbers


Separate from your details being recorded in the IPND, your mobile number can also either be ‘listed’ or ‘unlisted’, which affects whether your details appear in public directories – things like Telstra’s directory assistance service and the White Pages

Jump to more info on listed and unlisted phone numbers.
 

The Integrated Public Number Database 


The Integrated Public Number Database (also known as the IPND) contains a record of most phone numbers issued in Australia, along with details about the phone number owners. 


What it’s used for


These details are used for a range of important things, such as helping police, fire and ambulance trace the location of callers who can’t provide their details over the phone. They are also used for the emergency alert system, for national security and law enforcement purposes, and for policy research.

That’s why it’s important to let Belong know if any of your personal details change – it could make all the difference in a life-or-death situation:
   

Belong’s obligations


All Australian carriage service providers – including Belong – are legally obliged to submit details to the IPND for each phone number they provide to a customer, and must swiftly correct any errors or changes they become aware of.
 

What details are in the database?


Here are the details we provide to the IPND to store:
 
  • your mobile phone number
  • your name
  • your home address
  • whether or not the phone number is publicly listed in directories such as the White Pages (Belong won’t list your number unless you ask us to).
 

Protecting your privacy


Access to the IPND is managed and regulated to protect the privacy and confidentiality of the information it holds. You can access (and correct) the information the IPND holds on you by sending us a support request.


Can you opt out of the database?


You can’t – being listed in the database is essentially part of the agreement you make by taking out a phone number. 


More on the IPND


Can’t get enough of the Integrated Public Number Database? There’s plenty more info about it here on ACMA’s website.
 

Listed and unlisted phone numbers


Your mobile number can either be ‘listed’ or ‘unlisted’, which affects whether your details appear in public directories.

Listed numbers: If your mobile number is listed, it means your name, address and mobile number will appear in public directories, like Telstra’s directory assistance service and the White Pages.

Unlisted numbers: If your number is unlisted, your details are kept private – they won’t appear in any public directories.


Respecting your privacy


When you join Belong, we automatically set your phone number to be unlisted, so that your details don’t appear in any public directories.


Making your phone number listed


If you’d like to change your details to listed – so that they appear in things like directory assistance and the White Pages – send us a support request and we’ll make it happen. There’s no charge for listing your details publicly.

At Belong, we treat your personal information very seriously, so we may be in touch to verify your identity before we make the change. It can take up to two business days for your details to appear in online directories. 


Making your phone number unlisted


If you previously changed your details to listed and you’d like them to be unlisted, let us know by sending us a support request. 

We’ll make the change within one business day, but it may take up to another two days for your details to be removed from online directories.